Has Your Los Angeles IT Services Provider Grown Too Big?

Has Your Los Angeles IT Services Provider Grown Too Big?

When your Los Angeles IT services provider grows so big that it begins to lose interest in maintaining small business clients, it's time to move on. If such a IT firm starts treating you like a statistic instead of a professional that rewards them with monetary value, consider taking your business elsewhere. You don't have time to deal with condescending attitudes or lack of concern, so start researching other companies in search of a more personable B2B relationship.

Mutually Beneficial Relationships

It's really not your fault when a Los Angeles IT services provider only cares to deal with bigger firms. If they think they can build a reputation on arrogance or apathy, let them flaunt their narrow-minded approach as you seek a more down to earth company that can protect the technological interests of your enterprise. Big companies that don't honor client loyalty simply are not worth the trouble.

The best IT providers in any market care about serving their clients big or small because they know that word-of-mouth referrals helps their bottom line. Tech support companies that only have time for high paying clients may lose those same clients eventually when the next economic downturn causes managers to tighten their budgets and look for more cost effective solutions.

How Big IT Providers Become Worthless Partners

While it may sound like a contradiction in terms, any big vendor can become worthless to a small business when numbers become more important than relationships. Part of what influences these corporate giants to overlook the big picture of business relationships in favor of chasing short term revenue is that their representatives visit IT trade shows and meet industry observers who misguide them.

The worst advice, that may sound financially wise upfront, is to start cutting ties with the least profitable clients. The thinking (or perhaps non-thinking) behind this view is that clients that equate to higher income potential reduce the cost of revenue, which points to higher profit margins. While this philosophy may look good on paper or accounting screens for some emerging tech firms, you should spend more energy finding a more forward thinking IT provider than worrying about how your status by comparison will play out.

It's All About References

Your business is worth something to some IT provider out there that operates on a 21st century business model, which is now more focused on long term loyalty than big name brand power. Regardless of company size, it's better to work with technology experts who care about your business than those that make it clear money is all that matters to them.

IT providers that originally worked hard to convince you to sign with them only to eventually treat your company as irrelevant -- once they grabbed a bigger market share -- clearly are not worth recommending to colleagues that you care about.

Look for win-win relationships instead of imbalanced partnerships when evaluating alternative IT providers. After all, you cannot afford to let tech support fall to a substandard level or turn into a quagmire. Contact DCG Technical Solutions, Inc. to learn more about Los Angeles IT services and how experienced and caring IT professionals can keep your business ahead of the curve technically. You will be happy to deal with a company that understands the importance of scalability options and friendly business acumen.


About Brent Whitfield

Brent Whitfield is CEO of DCG Technical Solutions, Inc., which provides IT Support in the Los Angeles area since 1993. DCG exists to help our clients choose, implement, and manage IT and cloud solutions that are cost effective and reliable. DCG's pro-active approach to IT is ideally suited for companies who depend on reliable IT infrastructure, but don't want to spend a lot of money to keep it that way. DCG was recognized among the Top 10 Fastest Growing MSPs in North America by MSP Mentor. Brent has been featured in Fast Company, CNBC, Network Computing, Reuters, and Yahoo Business.