When You Send Computer Support RFPs in Los Angeles You Must Know Your Exact Needs!

When You Send Computer Support RFPs in Los Angeles You Must Know Your Exact Needs!

When you begin searching for new computer support in Los Angeles, you may believe it is a pretty straightforward process. However, if you have not had the desired success from previous RFP attempts, changing the methods you use may be necessary. After all, according to Albert Einstein, insanity is when you continue doing the same thing, time, and time again, with the expectation of different results.

Changing Your Thinking

Rather than thinking about the first step you take when creating an RFP, you should figure out exactly what it is you hope to accomplish. While you may typically request help for a specific type of computer support -- i.e. model of computer or service needed -- the issue with this is that it assumes that whoever is writing the RFP is completely aware of all of the technology and services currently available on the market.

If you really think about it, this is virtually impossible. For example, if your IT liaison creates an RFP for a disk-based backup system (which is outdated technology that disappeared with the dinosaurs), but there are better options out there, they may not receive bids for this simply because it is not what they requested. The fact is, there are options that can protect and recover data better and faster; but if the Los Angeles computer support provider is not aware that the requesters want options, they will just provide the requested service.

Creating an RFP to Achieve Desired Results

Being specific and outlining the issue you are experiencing, or what you need to happen, is the best way to create an RFP. Why? The answer is simple -- it will encourage the people with the knowledge of tech options available in the marketplace to come to you with viable solutions.

To break it down simply, you don’t request a pre-determined solution on your RFP (because that is what you will get), but rather outline the problem and what you would like to see accomplished.

Another example of an RFP that simply won’t yield the desired results is: if a high-ranking person in the company reaches his boiling point regarding break-fix and having to deal with constant downtime. He may send an RFP to a support provider requesting a contracted response or some other solution he deems fit. The fact is, the high ranking person does not necessarily know how to prevent downtime; just that he wants this to happen.

The Bottom Line

RFPs are extremely valuable for small and large companies. However, to take advantage of their full potential, the person requesting the computer support in Los Angeles needs to know the best way to craft, phrase what they are looking for. Rather than simply stating a technology you deem best, let the computer pro offer solutions. In most cases, this will provide you with a plethora of options that will not only accomplish your goals but also enhance your infrastructure and ensure your business remains on the cutting edge in regard to technology. Learn more about creating an RFP that achieves the desired results by contacting DCG Technical Solutions, Inc. today.


About Brent Whitfield

Brent Whitfield is CEO of DCG Technical Solutions, Inc., which provides IT Support in the Los Angeles area since 1993. DCG exists to help our clients choose, implement, and manage IT and cloud solutions that are cost effective and reliable. DCG's pro-active approach to IT is ideally suited for companies who depend on reliable IT infrastructure, but don't want to spend a lot of money to keep it that way. DCG was recognized among the Top 10 Fastest Growing MSPs in North America by MSP Mentor. Brent has been featured in Fast Company, CNBC, Network Computing, Reuters, and Yahoo Business.