If Your IT Help Desk Isn't Fast, Get Rid Of It
IT support in Los Angeles must be exceptionally quick, or it's really just going to waste time and lose money. For this reason alone it's a good idea to get an IT firm with a blazing-fast help desk. An exterior IT organization will have greater effectiveness than an internally created department in most cases. Consider the following "average" example.
One employee working on one computer at company has a hard-drive crash. It has been in fairly regular use for some five years, and has been updated with new company software on a continuous basis. Unfortunately, this crash comes at a time when there isn't a secondary computer available for that particular employee. Now this individual has no choice but to patiently wait while IT works to fix the problem. With such a full docket, help desk tickets take days for your internal IT department to get to--this is something you likely know first-hand.
In the end, this particular employee is without a workstation for days on the clock. Because of labor laws, he can't be restricted from the workplace; but because there is nothing for him to do but sit on his thumbs, he does precisely that and is unproductive. At eight hours a day, that's fifty-six hours in a week that said employee has been paid to do essentially nothing. His hourly rate? $15.00; that's $840 dollars that have been lost on this guy in the week he went without a computer because internal IT support just wasn't up to snuff.
And that doesn't include his regular sales retention. This individual averaged ten conversions a day, which yielded approximately $1000 per smartphone contract, per year. Your real losses are now closer to $70,000, and that doesn't include hardware repair costs or internal IT support salaries. IT support in Los Angeles that is from a good IT company, has the ability to respond more quickly, and can pay for itself in expedience alone. What if you could cut the hypothetical losses outlined in this scenario from days to hours? What if you could even prevent those losses from happening in the first place?
Believe it or not, proactive support can be acquired which helps identify and prevent breakdowns like that in the hypothetical scenario. Proactive support has a number of advantages, including:
- Increased computer lifespan
- Preventative maintenance
- Blazing fast response times
- Internet content filters
- Faster disaster recovery
As the old adage describes, buying an ounce of prevention could save you a pound of cure. This is especially true in Information Technology. A computer's crash could destroy a company in a matter of seconds. Data must be backed up and recoverable, viral content from the web must be filtered, problems must be responded to quickly, and computer lifespans must be maximized.
Failing to do these things will definitely result in unnecessary expenditure over time. Thankfully, IT support in Los Angeles is available which offers proactive support, preventative maintenance, Internet security, and much more. We, at DCG Technical Solutions, offer cloud-hosting options, technical assistance, and exceptional talent. Maintaining your technology is an integral step in securing your business, and that is what we do -- we do it blazingly fast and we are completely proactive about it.
About Brent Whitfield
Brent Whitfield is CEO of DCG Technical Solutions, Inc., which provides IT Support in the Los Angeles area since 1993. DCG exists to help our clients choose, implement, and manage IT and cloud solutions that are cost effective and reliable. DCG's pro-active approach to IT is ideally suited for companies who depend on reliable IT infrastructure, but don't want to spend a lot of money to keep it that way. DCG was recognized among the Top 10 Fastest Growing MSPs in North America by MSP Mentor. Brent has been featured in Fast Company, CNBC, Network Computing, Reuters, and Yahoo Business.