There are Issues With Poor Communication Among IT Consulting Firms in Los Angeles!

There are Issues With Poor Communication Among IT Consulting Firms in Los Angeles!

In the modern business, IT is more important now than it has ever been. IT's main benefit is that it encourages growth for businesses. Unfortunately, IT can be difficult for business professionals to manage, resulting in the need for IT consulting providers in Los Angeles. These providers communicate with their clients to help them understand the problems with their systems, as well as how to fix them. With the help of support techs, business owners in Los Angeles can experience greater growth and higher productivity in their businesses.

The Issues

Unfortunately, not all IT companies are the same. Some may not be capable of providing the quality of service that you need. Usually, these companies do not have the technology and/or experience required to keep your business secure and running smoothly. And in some cases, they won't admit that they can't keep up with your growing business, leaving you in a situation where you can't see the right way forward.

If you feel like this is a problem that you're experiencing, you should start looking into changing vendors. Here are some problems that could be the result of poor communication from your support vendor.

Productivity Issues

Frequent downtimes and software issues are guaranteed to cause productivity issues, and your IT provider can be part of the problem. If the vendor isn't helping you fix these issues -- or these issues are still frequent, despite their assistance -- it might be time to start looking at alternative IT consulting vendors in Los Angeles.

Networking Communication Issues

Systems suffering downtime, slowdown and other stability and reliability issues are hampering businesses communications. When this happens, it means that the system is having serious issues or isn't made to support a business of your size. Your vendor should be open about what's required for your needs: if they can't do that, they're preventing the growth and development of your business.

Reactive Measures Instead of Preventative

When you think of the word "support", you may believe that support teams are meant to react to problems, since you usually start thinking about assistance once a problem has occurred. However, this is inaccurate: your ideal IT vendor will be working to prevent these disasters -- giving you piece of mind and making it look like everything is running smoothly. These vendors should be minding redundancy, disaster planning and making regular assessments to ensure your servers are stable with their workflow.

Think of it this way: the best support team will make it look like you don't need them at all.

Little To No Redundancy or Disaster Planning

This is a huge issue with poor support companies, and unfortunately it's a common enough issue to deserve being mentioned in this article. Computers and hard drives are unfortunately surprisingly fragile machines, and accidents can happen at any time -- jeopardizing the operations of your computers or servers.

What happens if your power is cut? Do you have uninterruptible power supplies/a backup generator? What happens if a virus destroys all your data, or a fire breaks out and you have to move to a new building? A good support vendor will already have all of these issues accounted for with backups, surge protectors and other steps to ensure the security and stability of your network, no matter what happens.

The Solution

If you're dealing with any of the issues above, it's time for you to talk to your IT consulting vendor and get them to bring it together. If they can't do that, then they're obviously unqualified for the job, and it's time for the two of you to part ways.

When looking for new vendors, consider their capabilities and communication. Look for support vendors with a strong resume and good track record, and don't hesitate to ask them about the issues laid out above. To learn more about technology and IT consulting in Los Angeles, read our DCG blog or contact us.


About Brent Whitfield

Brent Whitfield is CEO of DCG Technical Solutions, Inc., which provides IT Support in the Los Angeles area since 1993. DCG exists to help our clients choose, implement, and manage IT and cloud solutions that are cost effective and reliable. DCG's pro-active approach to IT is ideally suited for companies who depend on reliable IT infrastructure, but don't want to spend a lot of money to keep it that way. DCG was recognized among the Top 10 Fastest Growing MSPs in North America by MSP Mentor. Brent has been featured in Fast Company, CNBC, Network Computing, Reuters, and Yahoo Business.