Don’t Wait on IT Support Firms That Don’t Answer Their Phones in Los Angeles!

Don’t Wait on IT Support Firms That Don’t Answer Their Phones in Los Angeles!

Response Times and Their Importance

IT support in Los Angeles has to be as immediate as humanly possible. One word sums up the reason: downtime. When servers or other computer systems take a dive, productivity can grind to a halt. The length it takes for repair is often termed "downtime". During such instances you have employees yet on the clock, utilities and infrastructural systems in full operation, as well as varying other divisions which must now be put into a holding pattern.

Every minute of downtime is expensive. When hours and days get involved, it can knock your business off its budgetary trajectory for the rest of the year. Ultimately this will result in a diminishing of expansion. Where before you were operating from a region of profit, now you're always playing catch up, and so must avoid certain opportunities because their cost isn't requisite to their gain.

The negative domino-effect of downtime ripples through many echelons of development. When you experience multiple instances of the same on a regular basis, it can fundamentally damage your business.

The Integral Relationship Between IT and Modern Business

From the Internet to computational software, to cloud computing and all the interrelated exigencies of technological operation in between, there are very few successful businesses that don't have technology at their core. Maintaining that tech requires informed, educated, professional individuals who understand what they're doing, can do it well, consistently, and at predictable rates.

Businesses always have unforeseen expenses, and these can't be avoided with Information Technology specialists -- but they can be diminished substantially. This requires a conscientious approach. When you're in the interview process, note the response times a given MSP offering IT support in Los Angeles has. The need is so integral, a business should have nigh-immediate response times. Think about it critically: any call could be an emergency call. Computers don't wait for a person's schedule to quit unexpectedly! Murphy's Law just isn't so kind. If the MSP -- you're looking to sign with -- can't pick up their phone before you hire them, how much worse is their service going to be when they're your primary option? If you can't get an immediate response before you need it, when you need it, you'll be out to sea.

Area And Services

Because of the size of Los Angeles, you should ensure the organization you choose has full knowledge of its regions, and can get on-site support to you with a minimum of delay due to travel conditions. Look for support that specifies by region. In LA, that should include these area codes:

  • 213
  • 310
  • 323
  • 626
  • 818
  • 424
  • 747

An IT group catering to these areas will have enough organizational infrastructure to ensure your business support. But in addition to swift support, you need a group that offers the right services. Integral aspects of modern operations include:

  • Hybrid Cloud Solutions & Support
  • Web Hosting
  • Server Co-location
  • Email Hosting
  • Anti-Spam
  • Web Hosting

A Solution You Can Trust

At DCG Technical Solutions, Inc., we provide IT support in Los Angeles to all area codes numbered above, and for the same tech-solutions (and more) on the services list. We'll always pick our phones up quickly, and have available service both remote and locally, dependent on your needs. Curtail downtime through IT support with positive reputation and all-encompassing solutions.


About Brent Whitfield

Brent Whitfield is CEO of DCG Technical Solutions, Inc., which provides IT Support in the Los Angeles area since 1993. DCG exists to help our clients choose, implement, and manage IT and cloud solutions that are cost effective and reliable. DCG's pro-active approach to IT is ideally suited for companies who depend on reliable IT infrastructure, but don't want to spend a lot of money to keep it that way. DCG was recognized among the Top 10 Fastest Growing MSPs in North America by MSP Mentor. Brent has been featured in Fast Company, CNBC, Network Computing, Reuters, and Yahoo Business.