Is the Partnership With Your IT Support Provider in LA Past the Honeymoon Phase?

Is the Partnership With Your IT Support Provider in LA Past the Honeymoon Phase?

Hiring a professional for IT support in LA can help small and medium businesses achieve a higher level of productivity. In the beginning, directly after signing the service contract, chances are everything is great. The service provider delivers on promises, and your business runs more efficiently.

However, something many business owners realize -- sooner or later -- is that this initial “honeymoon” period doesn’t last for long. In fact, many IT service providers can quickly become a disgruntled partner, resulting in a reduction of the quality of services provided and, as a result, less productivity and solutions for your business.

The Problem with Sub-Par Services

In the beginning, this slight change regarding the quality of services provided may not impact the business. However, as time passes, there are several ways you can tell your IT service provider is no longer worried about providing superior services. Some of these signs include:

  • Longer than usual wait times to receive a callback.
  • The inability to receive service promptly.
  • Service techs who are inaccessible.
  • Issues with data and information.

If you have a company that no longer responds promptly, there is a good chance your business is going to suffer. Also, this means you are paying for services you no longer receive.

Is it Time to Make a Change?

In many cases, if your provider of IT support in LA is no longer offering the services they did in the past, it is likely time to look elsewhere for service. While trying to find a new provider of IT services can seem daunting, it is well worth it in the long run. The fact is, if you no longer have an IT tech support team behind your business, protecting your information, you are just throwing your money out the window. As a result, it is best to find a company that won’t automatically turn off quality services after the initial honeymoon period

Finding a Better IT Service Provider

If it is time to find a new partner, you need to let vendors in the local area come to you with a bid. This can help you see the types of services that are offered, without having to do all the legwork. These companies can present their offer, price, and why you need to choose them over other options. In addition to providing this information, a quality IT support service can also let you know about their on-going services. At this point, you can even ask for a guarantee of continued, superior service, or the ability to get out of the contract. This provides a safeguard that protects against sub-par IT support services.

Don’t underestimate the benefits offered by a quality provider of IT support in LA. If you want to find an IT service provider that won't disappear after the honeymoon period, and find a company that will “grow old with you”, then it is time to contact our staff at DCG Technical Solutions, Inc. We can answer any questions you may have about the IT services offered.


About Brent Whitfield

Brent Whitfield is CEO of DCG Technical Solutions, Inc., which provides IT Support in the Los Angeles area since 1993. DCG exists to help our clients choose, implement, and manage IT and cloud solutions that are cost effective and reliable. DCG's pro-active approach to IT is ideally suited for companies who depend on reliable IT infrastructure, but don't want to spend a lot of money to keep it that way. DCG was recognized among the Top 10 Fastest Growing MSPs in North America by MSP Mentor. Brent has been featured in Fast Company, CNBC, Network Computing, Reuters, and Yahoo Business.