IT consulting in Los Angeles bears a lot of similarity to the compartmentalization of living functions in a given metropolis. Infrastructure that is successful usually leads to the facilitation of additional infrastructure. There is a certain point at which developing complications in operation require compartmentalization for proper functionality. You can't have the same guy running the water treatment plant involved with street cleaning. You can't have the guys involved in law enforcement providing social services as well, even if many of the people they bring in to the station must eventually work within that echelon of social maintenance. Neither of these social facilitators works in road construction.
Now, in a city, if poor road construction leads to a wreck that knocks out a power station connected to the city's water supply, and a rash of crime breaks out, who do you blame? The guys who held the "slow down" sign while the roadwork was going on, or the city responsible for funding them? Even when infrastructural needs are compartmentalized, the group responsible is the authority managing them. The same is true with an MSP.
Your MSP Shouldn't Be A Referee
Like law enforcement, social services, energy, road maintenance, and water treatment are different compartmentalized solutions managed by the city, in IT there are a variety of vendors whose congruent work results in profitable operations for your business. These vendors include software providers, hardware providers, and internet providers -- as well as others.
Now you're going to have issues cropping up between these providers as a natural consequence of operation. They provide services for more than one organization, after all; and even if they were exclusive, human error would still come into play. When issues arise, there will be friction between vendors. The IT consulting in Los Angeles you choose should handle this friction without any need for you to jump in on your end. The right MSP will, and ensure the most streamlined continuous operation possible. The wrong MSP won't, and may jump in to act as referee in the ninth hour, having the appearance of commitment, but not the substance.
Since these vendors have to go through your IT consulting provider anyway, vendor management should be a given. But sometimes it isn't. If bad roads resulted in crashes, you wouldn't blame the road construction crew or law enforcement, you'd blame the city. Poor vendor management likewise isn't actually the fault of the vendors, but of the consultancy managing them.
What To Expect From Your Consultancy
Beyond proper vendor management, there are other aspects of service provisions you should be cognizant of before you sign your name on the dotted line, as it were. These provisions include:
- Remote monitoring, 24/7
- Remote help desk support
- On-site support
- Free anti-spyware/antivirus software for servers/workstations
- Client notification of escalating events involving mail, server, or Internet outage
- Rapid response/escalation where necessary
- After hours support and reboot
- Web/app hosting across private cloud infrastructure
- Hosted Exchange/Lotus Notes/Blackberry Enterprise/etc.
- Private cloud computing options
- Fully redundant network/server infrastructure granting reliable application access
A Solution That Delivers
We at DCG Technical Solutions, Inc. offer IT consulting in Los Angeles that includes full vendor management, in addition to all the items listed on the above bulleted list. It's not your responsibility to put out vendor conflict. With DCG, you'll never have to.
About Brent Whitfield
Brent Whitfield is CEO of DCG Technical Solutions, Inc., which provides IT Support in the Los Angeles area since 1993. DCG exists to help our clients choose, implement, and manage IT and cloud solutions that are cost effective and reliable. DCG's pro-active approach to IT is ideally suited for companies who depend on reliable IT infrastructure, but don't want to spend a lot of money to keep it that way. DCG was recognized among the Top 10 Fastest Growing MSPs in North America by MSP Mentor. Brent has been featured in Fast Company, CNBC, Network Computing, Reuters, and Yahoo Business.