Get Email Archiving onto Your RADAR

Today’s business owners have come to rely on email so heavily that it's essential their email is protected and its operation smooth and continuous. Too often, email systems are overloaded with enormous amounts of data, spam, viruses, and service interruptions that can greatly threaten the safety and accessibility of their email files.

Security Corner – Ransomware is Lurking

There's a threat to computers worldwide called Reveton, a virus that locks up computers and orders their users to pay a fine. Should this demand for money ever appear on your screen, don't pay it!

Reveton, described as "drive-by malware" because it can install itself when users simply click on a compromised website, infects and freezes a computer, then brings up a pop-up warning that says the FBI believes the individual's internet address is engaged in illegal activity, such as piracy.

Why Doesn’t My New Computer Have Microsoft Word, Excel, Etc.?

When you order a new computer these days, a lot of software gets “bundled” with it by Dell, IBM, or HP. Unfortunately, if you would like the Microsoft office applications like Word, Excel, and Outlook, you need to ask for it.

Happily, asking for the OEM bundle at the time you order your new PC is a great way to save money on the latest version of all version of Office. But you do have to ask for it, otherwise, you won’t get it!

Is My Server Still Covered Under Warranty?

The server warranty status becomes less important if it is being backed up by the Dependable SafeSTOR backup appliance. That is because the DSS appliance will let us virtualize any failed server within 30 minutes to 90 minutes — regardless of how the physical file server failed. For old servers that are too expensive, or can’t be warrantied by the manufacturer; this works out great and allows you to use your old hardware until it starts failing. By running “virtually” on the DSS appliance for a few days; you get time to procure a new server and your user can keep working.

How Can I Access My Computer/Company Files Remotely?

Providing remote access for certain employees is something that most of our sites require-at least for management employees. We accomplish this using free software that is included with most Microsoft Servers. The free Remote Desktop software is very reliable and convenient; but if a user needs more robust printing capability, or for compatibility with certain programs, we may go with one of the “pay” services like http://www.LogMeIn.Com or http://www.GoToMyPC.com.

Why do we need a firewall?

To make “DCG Baseline”, our clients are required to change these low quality router with a Sonicwall or Cisco firewall/router. Both have models for small business that start at about $175.00 so it is no longer expensive to buy the best protection. When properly configured, you can rest assured that your network is protected from the outside.

How Do We Lock Someone Out of Our Server?

DCG is often called in to make sure that the client site is completely secure. DCG accomplishes this by following a 20 point check list related that covers remote access to servers, workstations, mail, web, VPNs, and other company IT assets. By following these steps our clients have never had a breach and when we are done with our work, you can rest assured that all “open doors” will be closed.

How do I reach you on the weekends?

Even with our pro-active approach to fixing issues as they occur; you may still need to talk to an engineer after hours. St. Bernard Managed Care clients get access to a “live engineer” after hours by calling our regular phone number 818-541-9195 and selecting “option 2” for “DCG Contract clients”. The nite number is monitored by a different DCG engineer every week, so you will get help when you need it.