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KnowledgeAlert Newsletter
Volume #3, Issue #10

Dear Dependable,

We hope you find the articles in our newsletter interesting and fun. We've created this newsletter as a way of communicating interesting and important trends affecting you and your business.

If you have questions or concerns about your network infrastructure, contact us at (818) 541-9195 or email support@dcgla.com.

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Sincerely,

Brent Whitfield

In this Issue
  • It's Free! - Dropbox.com Syncs Files Across Computers!
  • Cool Stuff - The R13 Electric Bike From R Martin.
  • Tips and Tricks - Skip Long Voicemail Greetings!
  • Ask the Answer Guy - Enhancing Your Multi-Monitor Experience.
  • Security Corner - Have you changed your passwords?
  • IT Talk - Disappearing Email.

  • Cool Stuff - The R13 Electric Bike From R Martin.

    Combining the ruggedness of a mountain bike with the convenience of a step-thru frame, the R13 from R Martin is a great match for people of all ages and physical abilities. The R13 is fitted with a high-tech, high-torque electric crank motor that is 50% more efficient and is capable of cruising 30 miles on a single charge with little or no pedaling. The twist throttle allows you to choose how much assistance you want and the efficiency of the motor allows you to run errands for only a penny of electricity or even less if you decide to pedal.

    The lithium battery is disguised on the back with a luggage rack mounted on it, making the R13 the ideal transportation when running quick errands. Optional saddle bags boost the bike's utility even further, making this one of the greenest efficient modes of transportation around!


    Tips and Tricks - Skip Long Voicemail Greetings!

    Just yesterday, I called a friend whose outgoing message was ridiculously long; so long, in fact, that it took less time for him to listen to my message and call me back than it took me to listen to his greeting so that I could leave the message in the first place! You've have probably had a friend that insists on making you listen to "Low Rider" for the maximum allowed duration just so you can say "Hey, call me back about dinner tonight." Luckily, if you know what his mobile carrier is, you can use one of the hot buttons below to skip through the junk and get straight to leaving your message:

    AT&T: Press #
    Sprint: Press 1
    T-Mobile: Press #
    Verizon: Press *


    Ask the Answer Guy - Enhancing Your Multi-Monitor Experience.

    Brent - I have two monitors displaying more applications than I can keep track of. Is there a good way to stay organized while running multiple applications / monitors?

    Most of the guys at our office run their laptops on docking stations with a second monitor and they all have their own ways of staying organized while multi-tasking. WinSplit Revolution is a great freeware option that is fully customizable to your workflow. Use it to quickly position multiple applications on multiple displays or easily move windows from one screen to another; everything is broken down into hot keys for quick manipulation. Using the system tray applet, you can set your own hot keys and specify window sizes for each individual setting.

    It's worth looking into, so try it out and see what modes work best for you. Try out the window-snapping and auto-sizing, makes some adjustments and even save your screen layouts so you can "snap" back to them at any time. The download is available at the WinSplit Revolution download site.


    Security Corner - Have you changed your passwords?

    In a recent project aimed at uncovering insecure internet devices to promote awareness, researchers have found nearly 21,000 routers, webcams and VoIP systems left wide open to attack. These devices can be accessed from anywhere on the internet and those who own them have not even changed the manufacturer's default password. Any wrong-doers that find these devices can use them to host their attacks; they can even alter the firmware of VoIP systems and record conversations.

    Almost half of the 2,729 accessible Linksys routers still had their default passwords in place, while almost a third of the Polycom VoIP units still had theirs. Even though the Internet Providers have been notified of such insecurities, the manufacturers of these internet devices should be making their products secure by default and consumers should be provided with instructions regarding how to change the passwords themselves upon initial setup. The team conducting this test will continue their research for another couple months, notifying ISPs to contact their customers about internet security and hoping for the best. A repeat of the whole process will be scheduled to determine if the number of insecure devices goes down after public notification by the ISPs.

    If you own any consumer routers or similar devices, have you changed the passwords? Double-check to ensure a complex password is used; because you rarely need to access the device management, write the password down and keep it at home. The best thing you can do for yourself and your business in this situation is keep your network and the information within secure.


    IT Talk - Disappearing Email.

    Occasionally, we will get a call from a client stating that his email messages are disappearing suddenly from his in-box when he opens them. If this happens to you, there is no cause for panic! just look into one of the following options:

    1) Outlook users can navigate to View > Current View and make sure that the Unread Messages option is not checked. That means only unread messages are shown in your inbox.

    2) Windows mail users can navigate to View > Current View and make sure that "Show All Messages" is marked instead of "Hide Read Messages" or one of the other options.

    3) Lotus Notes users can go to View > Show and make sure that "unread only is not checked.

    This takes care of most of the issues that are reported to us, but make sure you contact your IT Support if your problem persists.

    __________________________




    We have also created a blog to act as a home for some of our articles that ended up too technical or varying in topic to put into these newsletters. Take a look at the DCG Blog if you are interested in reading about various free utilities, tips, tricks, ideas and other bits of great information.


    It's Free! - Dropbox.com Syncs Files Across Computers!

    A new service called Dropbox.com has taken online file storage another step further, allowing users to easily synchronize files between PCs, MACs and even iPhones. Download Dropbox to each one of your computers and give them your account information. Anything you add or modify will be accessible immediately to any other machine you have set up with your account, so you can have your important files with you no matter where you are!

    The service comes with a fully-functional web interface which allows you to access your files from any computer on the net with a simple login. Through this, you can send out share links of your individual folders to your friends, families and coworkers while keeping other folders private. Most importantly, a copy of all of your data is left in the cloud; if your hard drive ever fails or your laptop is stolen, your Dropbox is still safe and accessible. 2 GB of storage comes free when you sign up, but you can pay $9.99 or $19.99 for 50 and 100 GB, respectively; with that kind of storage, there is no reason you should ever lose important data in a hardware malfunction. Head to Dropbox.com, watch the intro video and get started with this simple, free file-syncing solution!





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    DCG List of Services

    IT Outsourcing:
    • St. Bernard Managed Care
    • DCG Maintenance Care
    • Off-Site Tapeless Backups
    • Proactive Remote Network Monitoring
    • IT Forecast
    • Security Audits/Security Lockdowns

    Networking and Support:
    • On Site Service
    • Help Desk Support
    • Wide Area Networking
    • Mail Server Setup/Management
    • Router/Firewall/VPN Support

    Internet:
    • Web Mail and Application Hosting
    • Co-Location
    • Extranets and Intranets
    • Dependable SafeSTOR (Web Backups)
    • Web Site Programming
    • Anti-Spam Solutions


    DCG in the News

    Dependable Computer Guys Achieves Microsoft Partner Status

    DCG now offering "Rolls Royce" of Backup and Storage Solutions













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