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KnowledgeAlert Newsletter Volume #3, Issue #5

Dear Dependable,

We hope you find the articles in our newsletter interesting and fun. We've created this newsletter as a way of communicating interesting and important trends affecting you and your business.

If you have questions or concerns about your network infrastructure, contact us at (818) 541-9195 or email support@dcgla.com.

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Sincerely,

Brent Whitfield

In this Issue
  • It's Free! - Live Mesh Synchronizes Anywhere.
  • Cool Stuff - Bamboo by Wacom.
  • Money Savers - Turn Your Cell Phone Into A Modem.
  • Ask the Answer Guy - Safety For Online Shoppers.
  • Security Corner - Caution With Chain Letters.
  • IT Talk - Vista Services Optimizer.

  • Cool Stuff - Bamboo by Wacom.

    Wacom has finally produced a tablet that brings their pen-and-pad technology to business and home users for a great price. Bamboo has been designed for making sketches, marking up digital documents, hand-writing notes and signing your name directly on your computer. Fully compatibility with both Mac and PC, Bamboo can be used to click through folders on your computer, become a paintbrush in Photoshop or an all-around tool in programs such as Mac Inkwell and Microsoft Office. Think about it: Nothing on a computer is as natural as the fluid motion of your own hand with a pen.

    Tons of programs you may already be using have aspects that are programmed for use with a pen:

    * Microsoft Office
    * Adobe Photoshop, Illustrator and Acrobat Pro.
    * CorelDraw Graphics Suite
    * Internet Explorer
    * Windows Explorer

    Take a look at the full list of supported tablet-enhanced software and unlock the features you are meant to have.


    Money Savers - Turn Your Cell Phone Into A Modem.

    Have you ever been away from home and wanted internet connectivity on your laptop without having to pay a daily fee or hunt for free public Wi-Fi just for a couple hours (or even minutes) of internet access? Luckily, after reading this article, you will probably never have to worry about it again. "Tethering" is best described as the process of connecting your phone to your computer via Bluetooth or USB in order to make use of your wireless data connection. You will never have to pay another $9.95 (or more) per day at a hotel and you don't have to buy wireless cards or any other equipment you don't already carry around with you! While the process is no walk in the park, it definitely isn't rocket science. Spending a little time to step through the procedure will lead the way for big savings in the long run.

    Head over to Smart Device Central and read their Modem Tethering Guide that reiterates the benefits of tethering, provides the guides to setting up each different cell carrier and lists tether-compatible phones.


    Ask the Answer Guy - Safety For Online Shoppers.

    Brent - The convenience of online shopping can't be beaten, but how can I make sure I am shopping safely?

    With the convenience of online shopping comes the convenience of online predators that find ways to capture your personal financial information. There are plenty of ways to protect yourself from these people, but it is also important to know what they are doing to put you at risk.

    Three of the most common ways that attackers can take advantage of you are vulnerable computers, insecure transactions and unaware users. A vulnerable computer, or one without virus protection, is susceptible to all kinds of viruses and malware that are capable of capturing and reporting your credit card and social security information. In a similar manner, vendors that do not use encryption on their website can actually allow an attacker to intercept your payment information as it is being transmitted. The most difficult threat to detect for the average home user is that of an entirely false website where the attacker is posing as a legitimate transaction medium. These websites are set up to either look like known retailer websites or even as a donation site (very common after large-scale natural disasters and around holidays).

    Here's how you can protect yourself:

    1) Use anti-virus and anti-spyware software. Regularly scanning your system will allow you to spot and eliminate threats on your computer that could compromise your information or trick you into giving it out unknowingly. Keeping your virus definitions up-to-date will ensure that your computer will be resistant toward all of the latest devised attacks.

    2) Keep your software (your internet browser, primarily) up-to-date. If your operating system supports automatic updates, you should enable it.

    3) Only do business with reputable vendors. If there is any question in your mind whether a company is legitimate, chances are they are not. Look out for any email requesting sensitive information, as well. Most reputable organizations will not ask you for this via email.

    4) Make sure your information is being encrypted when you send it. SSL, or secure sockets layer, is used to scramble information before it is sent over the internet to prevent it from being legible to any outside parties. If you look at the internet address of the site you are on and see "https://" instead of "http://," know that the added "s" stands for "secure." You will also see a closed padlock icon as well, though the location varies depending on the browser. Look near the address bar or at the bottom of the window.

    5) Finally, check your bank statements carefully and report any unauthorized activity immediately.


    Security Corner - Caution With Chain Letters.

    From the United States Computer Emergency Readiness Team:

    Why are chain letters a problem?

    The most serious problem is from chain letters that mask viruses or other malicious activity. But even the ones that seem harmless may have negative repercussions if you forward them:

    * they consume bandwidth or space within the recipient's inbox
    * you force people you know to waste time sifting through the messages and possibly taking time to verify the information
    * you are spreading hype and, often, unnecessary fear and paranoia

    What are some types of chain letters?

    There are two main types of chain letters:

    * Hoaxes - Hoaxes attempt to trick or defraud users. A hoax could be malicious, instructing users to delete a file necessary to the operating system by claiming it is a virus. It could also be a scam that convinces users to send money or personal information. Phishing attacks could fall into this category (see Avoiding Social Engineering and Phishing Attacks for more information).
    * Urban legends - Urban legends are designed to be redistributed and usually warn users of a threat or claim to be notifying them of important or urgent information. Another common form are the emails that promise users monetary rewards for forwarding the message or suggest that they are signing something that will be submitted to a particular group. Urban legends usually have no negative effect aside from wasted bandwidth and time.

    How can you tell if the email is a hoax or urban legend?

    Some messages are more suspicious than others, but be especially cautious if the message has any of the characteristics listed below. These characteristics are just guidelines-not every hoax or urban legend has these attributes, and some legitimate messages may have some of these characteristics:

    * it suggests tragic consequences for not performing some action
    * it promises money or gift certificates for performing some action
    * it offers instructions or attachments claiming to protect you from a virus that is undetected by anti-virus software
    * it claims it's not a hoax
    * there are multiple spelling or grammatical errors, or the logic is contradictory
    * there is a statement urging you to forward the message
    * it has already been forwarded multiple times (evident from the trail of email headers in the body of the message)

    If you want to check the validity of an email, there are some web sites that provide information about hoaxes and urban legends:

    * Urban Legends and Folklore - http://urbanlegends.about.com/
    * Urban Legends Reference Pages - http://www.snopes.com/
    * TruthOrFiction.com - http://www.truthorfiction.com/
    * Symantec Security Response Hoaxes - http://www.symantec.com/avcenter/hoax.html
    * McAfee Security Virus Hoaxes - http://vil.mcafee.com/hoax.asp


    IT Talk - Vista Services Optimizer.

    One of the little annoyances that comes with every Windows Vista installation is the collection of services that run in the background that you, as a user, do not actually need. They control very small aspects of your PC and account for slow boot times, lagging applications and effect the overall performance of your newly-installed Vista machine. The Vista Services Optimizer is a small (and free) utility that can both automatically and manually control the hidden services to prevent them from bogging down your performance.

    Once you tell Vista Services Optimizer how you use your computer, it will run through and make adjustments to all running services; the un-necessary ones will be terminated and others will be scaled back if needed. Some of the key features include "Services Profiles" to allow for the fast switching of preset profiles that you customize yourself, "Services Diagnostics" that can monitor the security and performance of your machine based on what services you currently have running as well as a "Manual TuneUp" mode to adjust any setting to your liking. The Smart PC Utilities site can provide you more information on the Services Optimizer as well as provide download links to learning material and source code.

    __________________________




    We have also created a blog to act as a home for some of our articles that ended up too technical or varying in topic to put into these newsletters. Take a look at the DCG Blog if you are interested in reading about various free utilities, tips, tricks, ideas and other bits of great information.


    It's Free! - Live Mesh Synchronizes Anywhere.

    Live Mesh is an amazing service that allows you to not only keep your files online, but sync them with any computer you want. With no current limit to data storage and no attached fee, you can select any folder on your computer or create a new one and select "Add Folder to Live Mesh..." and watch that same folder with it's contents magically appear on any other computer in the world that is connected to the internet and running your Live Mesh account! Any change to a folder from any computer you have synced will automatically reflect in all other computers, and you can access the web copies of the files when you are not at your own personal computer by simply logging in.

    The tool tray by your clock even allows you to view and manage all PCs you currently have the service running on and even allows you to remote-control every one of them if the simple check box is checked upon setup. During the remote sessions, you can operate the machine as if you were sitting in front of it and drag any file from the remote machine to your local one! PCWorld Magazine recently declared Live Mesh one of the "Five Under-appreciated Microsoft Web Services" and, after fully testing it, I completely agree. Support for Macs and phones is coming soon, as the service itself is still in open beta-testing.





    DCG's Tapeless Backup Solution:





    DCG List of Services

    IT Outsourcing:
    • St. Bernard Managed Care
    • DCG Maintenance Care
    • Off-Site Tapeless Backups
    • Proactive Remote Network Monitoring
    • IT Forecast
    • Security Audits/Security Lockdowns

    Networking and Support:
    • On Site Service
    • Help Desk Support
    • Wide Area Networking
    • Mail Server Setup/Management
    • Router/Firewall/VPN Support

    Internet:
    • Web Mail and Application Hosting
    • Co-Location
    • Extranets and Intranets
    • Dependable SafeSTOR (Web Backups)
    • Web Site Programming
    • Anti-Spam Solutions


    DCG in the News

    Dependable Computer Guys Achieves Microsoft Partner Status

    DCG now offering "Rolls Royce" of Backup and Storage Solutions













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