

DCG provides a
best in class
client experience.
Our clients know that on “Site Down,” “Server Down,” “Internet Down,” and “Mail Down” situations, DCG responds IMMEDIATLY. No queuing or waiting around for help because DCG hot transfers those calls to a Level 3 engineer resulting in an absolute minimum of frustration and downtime for your Los Angeles area business. Other MSP’s rely on SLA’s to take their time to respond, while DCG responds right away.
We want to learn about you and your business, how you need your technology to operate, and the direction you are heading. We want to know what went right and went wrong with your current provider of IT support.
This critical meeting helps us establish our relationship so we can quickly solve your IT problems, better protect you from the latest security threats, and digitally transform your business. We will perform an honest IT assessment of your current network and systems to determine what may or may not be needed to help you reach your goals.
We begin to align with our clients goals and aspirations on your very first call to our service desk. We expand on that knowledge during our in person on-site walk thru and subsequent meetings up to and including the onboarding.
Our client first methodology requires that we do a thorough look at your network and servers, and provide the DCG Baseline of protection that includes endpoint protection and our patch management tools. For many of our clients, this is the first comprehensive look at the Security, Network, and Applications that make up their IT infrastructure.
Yes, we’ve got a plan that incorporates our key learnings from our conversations and your onboarding visit. The network and security scans of your network help us prioritize action items needed to protect you from hackers and provide quick recovery in case of a fire or theft. Our strategic IT roadmap definitely includes items that will move your business forward.
This is the fun part! During the Road Map session we decide together on how to prioritize the work. We help you fit the needed items into your budget because we execute the roll out of the road map items over time.
Now that you are safe and secure, DCG moves you into “IT Support/Maintenance” mode. We let you forget about IT and instead focus on growing your business. We know IT can interrupt your success which is why all “Site down”, “Server Down”, “Internet Down”, or “Mail Down” situations are hot transferred to a level 3 engineer. That is how we keep downtime to a minimum.
Which IT problems are holding your business down? Is your business suffering from a lack of IT professionals with the right set of technical expertise?
ST. Bernard Managed CARE™ provides our clients with managed IT, proactive IT Services, and Monitoring that is second to none:
The last few years have been particularly tough, and it’s become increasingly challenging for businesses to keep up with evolving technical skillset requirements and maintain relevant resources in-house. Unfortunately, the cyber security threat has become so dire of late that businesses with poorly designed network security, mobile security, and backup or a surfeit of old technology are in peril of being wiped out by competitors or hackers. Moreover, a combination of such factors can also lead to unnecessary overheads and upkeep costs that could ruin your profit margin.
DCG has received testimonials from satisfied clients, which provide genuine reasons for choosing them for all your IT consulting, support, and service requirements:
“DCG set a higher standard of service that is incredibly helpful. I’ve never had a vendor like that before.”
Alex Rich
UPP Entertainment Marketing
Customer since 2009
“If you’re thinking about DCG, I would say, “Don’t think about it, just do it.” Let DCG figure out the IT stuff.”
Vivian Esmail
D & D Construction
Customer since 2011
We deliver niche local support for Los Angeles businesses in several domains including manufacturing, accounting, and distribution. Most importantly, we get you help delivered through local technical experts in your area who you can rely on and call upon in any emergency! We get you the creative problem solving your business deserves, without complicated contracts. Our Los Angeles based team answers all calls live, and we strive to answer your call in 2 or 3 rings.