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IT Consulting in Burbank Shouldn’t Require a Lot of Thought!
IT support can be a difficult subject; in fact, in can be a double-edged sword. Sometimes it helps productivity, but other times it can hinder it by adding layers of obstruction in communication. The best form of IT support removes these barriers and allows everyone to focus on working. If you want the best IT consulting in Burbank, keep reading.
Communication and Productivity
In any relationship, business or otherwise, communication is key. The general rule goes something like this: the quicker and clearer the communication, the better both parties understand each other and can get things done together. If you're the owner or a manager of your business, you know how important communication is between team mates to ensure the best for everyone involved. For the highest level of productivity in any business, communication needs to be as quick and clear as possible.
Too many layers of communication can impact the performance of your employees. In the case of IT consulting in Burbank, you might be looking at employees who have to report issues to a manager, who then has to give them permission to contact support, and then they have to place a ticket or a call and wait for a response...
These are unnecessary layers in communication that add time to what's already a time-sensitive process. The longer your employee is unable to work, the more money you're losing.
IT Support and Productivity
Like we mentioned before, IT support can have a positive or negative impact on the productivity of a business. This depends on a multitude of factors:
- The response time of the IT consulting company. The faster the company responds to a support call, the quicker the worker can get back to work.
- The knowledge of the employees. The more the employee knows, the less likely he needs support for small issues and the more likely he's able to give more helpful information to support staff.
- The layers of communication between employees and support. How many layers of communication are between the employee having computer troubles and the IT technician who can help them? The less, the better.
- The layers of communication between employees and their superiors. How many layers of communication are between the employee having computer troubles or noticing other issues and the superiors who need to know? The less, the better.
The best scenario for a business is where they don't need to think about IT. If employees are able to just do their jobs with minimal obstacles in the way, their performance will be at its peak. But how do you do this?
How To Ensure Productivity
The answer is quite simple, actually. Get an IT consulting company that has an instant support desk. Remove the layers of communication between employees and support, and give them a support team that can help them right away. The less time these processes take, the more productive your employees can be, and the less money it costs you.
Are You Interested in Us?
We're DCG Technical Solutions, and we can be that IT consulting company for you. If you're interested in our services or have other questions, contact us here or call us at 231-261-3998. If you'd like to learn more about IT consulting in Burbank and other IT support topics on you own, you can also read our blog.
About Brent Whitfield
Brent Whitfield is CEO of DCG Technical Solutions, Inc., which provides IT Support in the Los Angeles area since 1993. DCG exists to help our clients choose, implement, and manage IT and cloud solutions that are cost effective and reliable. DCG's pro-active approach to IT is ideally suited for companies who depend on reliable IT infrastructure, but don't want to spend a lot of money to keep it that way. DCG was recognized among the Top 10 Fastest Growing MSPs in North America by MSP Mentor. Brent has been featured in Fast Company, CNBC, Network Computing, Reuters, and Yahoo Business.