Does Your Los Angeles IT Support Provider Nickel and Dime You With Disaster Recovery?

Does Your Los Angeles IT Support Provider Nickel and Dime You With Disaster Recovery?

A lot of SMBs depend heavily on IT in various aspects of their daily operations -- this is why it is so important to hire a quality and effective Los Angeles IT support provider. Using powerful hardware and super-fast Internet have changed the way that these companies do business -- especially their ability to interact with customers, deliver products and reach the far corners of the world. However, when something goes wrong, not having an IT service provider in place can mean disaster.

But it is also not very beneficial to have an IT service provider that does not include disaster recovery as part of their core services. No IT service provider should ever require a customer to pay extra for disaster recovery or for a business continuity plan. Not only do these components go hand-in-hand, they are also a crucial part of keeping a business operational when a disaster does occur.

Evaluate Your Existing IT Service Plan

Do you even know if these plan features are provided in the service fee you pay on a month to month basis? If not, now is the time to evaluate your existing IT service plan. If disaster recovery is not included, you may find when a problem arises, the IT company is charging you for any and everything they can find. In fact, they may be “nickel and diming” you to death. This is not a good way to operate a business or achieve high levels of customer satisfaction, but the fact is, this is something that quite a few Los Angeles IT support firms do.

If a business discovers that disaster recovery services are not provided in their base IT service plan, it may be time to consider switching providers.

Is it Time for a Change?

It can be difficult for a business to make the decision to change IT companies. There are several reasons for this. First of all, it is easy to become comfortable with the existing service provider. If they are handling repair and service calls and charging a reasonable rate, why leave? However, if a disaster were to occur, the cost to restore the business may be more than some small businesses can afford. However, if the company offers disaster recovery as part of their base package, this is not a concern that has to be addressed.

Finding a new IT company is another hurdle that many businesses don’t want to have to deal with. This may result in them sticking with a sub-par provider -- even when better service is available elsewhere. While hiring a new IT team can take some time and effort, it will be well worth it if the business ever faces a disaster situation.


Taking some time to review the existing Los Angeles IT support plan will help a business know exactly what they are paying for and what they are going to get charged extra for. If it is time to make a change, call the professionals at DCG Technical Solutions, Inc. for help 213-261-3998; you can also visit for more about IT support and what DCG can do for you!

About Brent Whitfield

Brent Whitfield is CEO of DCG Technical Solutions, Inc., which provides IT Support in the Los Angeles area since 1993. DCG exists to help our clients choose, implement, and manage IT and cloud solutions that are cost effective and reliable. DCG's pro-active approach to IT is ideally suited for companies who depend on reliable IT infrastructure, but don't want to spend a lot of money to keep it that way. DCG was recognized among the Top 10 Fastest Growing MSPs in North America by MSP Mentor. Brent has been featured in Fast Company, CNBC, Network Computing, Reuters, and Yahoo Business.