Is Your IT Support Provider in LA Documenting Your Network?

Is Your IT Support Provider in LA Documenting Your Network?

When you hire IT support in LA, you may automatically think that everything is good and that now all your business IT related worries are over. Unfortunately, in many situations, this is not the case. If you don’t receive documentation from your IT support provider regarding information about your network, you may not be receiving the service you are paying for.

The Importance of Network Documentation

If your IT support provider fails to provide you with network documentation, then you will have no idea what your critical settings are. These documents provide extremely important information. They include all types of information about your network, such as how it was developed and how one component works and affects all the other components in your network.

If your network goes down, you will have the proper documentation to show you what needs to be done to fix the issue. If it is time to scale up your existing IT infrastructure, you will be able to rely on the same documentation to make the process faster and easier.

The Importance of Transparency

When you work with your IT provider, you may begin to discover that getting necessary information from them is extremely difficult. This is why you should work to find a provider that is dedicated to transparency. In fact, this should be clearly outlined in the contract you sign with the company for IT support in LA that you hire.

Complete transparency means that you will know what is going on at all times. This includes network documentation. If the IT service you have been using thus far doesn’t provide this documentation to you on a regular basis, it may mean there is something they are trying to hide.

Is it Time for a Change?

If your IT service provider is not offering total transparency to you, then "yes" might be the best answer for your business. You can only go so long without knowing, for sure, if your network is up to par. After all, for many businesses, the strength and security of their network dictates their job flow, productivity, and profits. If issues are present, or services that are supposed to be offered are not being provided, it could be time to change to a company that has a full transparency policy.

While trying to find a new IT service provider may seem like quite a bit of work, if you put it off, it may be costing your business in more ways than your realize. Also, without knowing what is going on with your existing network, there is no way to determine how secure your information is.


If you are ready to make a change, or just learn more about network documentation and what the company offering IT support in LA should be doing, take action. You can contact the professionals at DCG Technical Solutions, Inc. to learn more. This company also offers full network and IT support solutions for businesses of all sizes and in virtually any industry. Make an informed decision by knowing what quality IT providers offer.

About Brent Whitfield

Brent Whitfield is CEO of DCG Technical Solutions, Inc., which provides IT Support in the Los Angeles area since 1993. DCG exists to help our clients choose, implement, and manage IT and cloud solutions that are cost effective and reliable. DCG's pro-active approach to IT is ideally suited for companies who depend on reliable IT infrastructure, but don't want to spend a lot of money to keep it that way. DCG was recognized among the Top 10 Fastest Growing MSPs in North America by MSP Mentor. Brent has been featured in Fast Company, CNBC, Network Computing, Reuters, and Yahoo Business.