You Have the Wrong IT Outsourcing Firm in Los Angeles If Negotiating Feels Like a Gunfight!

You Have the Wrong IT Outsourcing Firm in Los Angeles If Negotiating Feels Like a Gunfight!

Gun Fight At The IT Corral

IT outsourcing in Los Angeles is becoming a go-to technical solution for many businesses. The thing is, because support for information technology applications is so integral to operations, there are a bevy of sub-par "solutions" which can embroil your business in operational difficulty. Usually the conflict boils down to this: you need support, but the IT group you've chosen refuses to render it unless you pay them additional fees that you didn't know would be demanded of you. Here's where the gunfight comes in. Both you and the tech agency start firing professional bullets back and forth. The thing is, if you win this "gunfight" and vanquish your foe, you're still without support, and must find another IT option!

Ensuring You Get The Right Kind of Support

One way you can tell whether an MSP is hiding a price-gouging revolver is to check into billable services included in your initial package. If the agreement seems confusing and doesn't necessarily specify a specific cost for services, you can expect a metaphorical gunfight in the future. Make no mistake: even the best systems require regular support.

If you find yourself in a situation where what is and isn't billable has a lot of "wiggle" room, a lot of "play", your best bet to avoid a business gunfight -- that will increase your downtime and the cost involved in fixing it -- is to find a new managed service provider.

What To Expect From The Right MSP

Items you should look for before even contacting IT outsourcing in Los Angeles include:

  • Free IT services review
  • Proactive support options
  • Cutting edge technical provisions, solutions, and maintenance
  • Free on-site walkthrough & follow-up proposal
  • Clearly defined billable scenarios
  • Remote monitoring 24/7
  • Remote help desk support
  • Onsite support
  • Antivirus/anti-spyware for servers & workstations (should be free)
  • Rapid response to escalating issues
  • Reboots after hours, including Microsoft patch deployment

You shouldn't have to pay anything for a company to tell you how much services are going to cost. That includes a walk-through of your location, and the ensuing proposal. Think of it as a cost-free initial consultation. A group charging for this has a business model too weak to write it off. On that note, you should be able to get free antivirus/anti-spyware software pretty much across the board -- there aren't many applications for it beyond servers and workstations. This is a negotiation point, but if the group offering services has this for free right off the bat, that's a good sign. But all these things are useless freebies without proactive support.

You want your MSP to have an attitude that problems will happen, not that they may happen. The latter will increase operational losses due to downtime, while the former can catch problems before they cost you money. Doing this requires 24/7 support onsite and remotely, as well as rapid response times should an issue develop, and necessary reboots if needed, regardless of the time. For all these things, if you pay beyond normal service fees, this must be clearly defined.

Reputable Services

IT outsourcing in Los Angeles through DCG Technical Solutions, Inc. includes free initial consultation, anti-spyware/antiviral protection, proactive support, rapid response to escalating issues, and defined billable scenarios which will curtail any unnecessary IT gunfights in your business's corral. DCG offers dependable tech solutions.

About Brent Whitfield

Brent Whitfield is CEO of DCG Technical Solutions, Inc., which provides IT Support in the Los Angeles area since 1993. DCG exists to help our clients choose, implement, and manage IT and cloud solutions that are cost effective and reliable. DCG's pro-active approach to IT is ideally suited for companies who depend on reliable IT infrastructure, but don't want to spend a lot of money to keep it that way. DCG was recognized among the Top 10 Fastest Growing MSPs in North America by MSP Mentor. Brent has been featured in Fast Company, CNBC, Network Computing, Reuters, and Yahoo Business.