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Can You Tell the Difference Between a True Business Professional IT Support Provider and a Geek in LA?
This second type is represented by a group of IT support professionals whose technological interest revolves around processes of internal tech systems and prevention of potential problems. They go about their work holistically to consider all potential problems and meet them before they're able to cause a business trouble. It's their prerogative to put technology and software to the test, using it to improve productivity and profit for their clients.
IT support in LA of the stereotypical "geek fixing a problem" type is probably going to cost clients more and be less effective. This is because their business model revolves around a fee-for-service core. Customers only pay when there's something going wrong which needs attention.
A helpful analogy would be: changing your oil on a regular basis, as opposed to only taking your vehicle in when the engine starts smoking because the oil is leaking. Preventative maintenance is known to extend engine life, whereas fixing problems only when they arise is a great way to total a car that could have achieved several hundred thousand more miles. With the right kind of preventative maintenance, you can keep a vehicle on the road for a million or more miles.
Computers may not be vehicles, but they get some serious "mileage", as it were, and the preventative approach will make them last longer than one which only addresses issues as they come.
Consider a fragmented hard drive. Without getting too technical, this happens when information storage begins to exceed physical limitations on a computer. Eventually it leads to slow operation, and your computer will die. But proactive technical support can prevent and reverse fragmentation, "increasing the mileage" of your technical systems extensively. Poor support, hidden costs, extended and expensive downtimes, and customer dissatisfaction all silhouette a break-fix model represented by a stereotypical "one-man geek shop" tech model. Meanwhile, continuous operation and financial consolidation -- as well as savings -- characterize a professional IT model with a proactive approach.
IT support in LA has the potential to be some of the best in the world, or severely below average. So it's extremely important to look for characteristics which indicate superior service. Support that is proactive, as earlier explored, extends the "engine life" of your computer much longer than manufacturer specifications, inculcating cost-effective utility and computation. A cost-free initial appraisal of your needs indicates the tech group in question has enough infrastructure to eat the cost of such a walkthrough. One that can't eat this cost isn't successful enough too, meaning their services are sub-par. Cloud-computing is a game changer, LA is spread out and requires multiple location support, and all these things together produce satisfied clients.
We at DCG Technical Solutions, Inc. make it our goal to provide superior support, and our services are defined by a model which is proactive.
About Brent Whitfield
Brent Whitfield is CEO of DCG Technical Solutions, Inc., which provides IT Support in the Los Angeles area since 1993. DCG exists to help our clients choose, implement, and manage IT and cloud solutions that are cost effective and reliable. DCG's pro-active approach to IT is ideally suited for companies who depend on reliable IT infrastructure, but don't want to spend a lot of money to keep it that way. DCG was recognized among the Top 10 Fastest Growing MSPs in North America by MSP Mentor. Brent has been featured in Fast Company, CNBC, Network Computing, Reuters, and Yahoo Business.