How VoIP and Managed IT Services in Los Angeles Can Improve Your Business

One of the main reasons for the creation of VoIP (Voice over Internet Protocol) was to provide access to voice communication from anywhere around the world. Calling a person halfway across the globe using traditional phone calls is quite expensive--- VoIP has eliminated this problem, as well as a host of other issues. Small and medium entrepreneurs (as well as large companies) who voice their concerns to their managed IT service providers in Los Angeles for cost-effective telecommunication solutions, have likely been informed that VoIP telephone systems are the way to go.

Advantages of VoIP

As with any other new technology, VoIP also has its own drawbacks. However, the advantages largely outweigh the disadvantages, and with a reliable managed IT services provider in Los Angeles, you don’t have to worry about the less-impressive side of VoIP. Some of the ways in which VoIP can reduce costs and time investments while increasing efficiency include:

1. Low Cost-Per-Call

Since the VoIP telephone, systems use Internet Protocol to make calls, and all communication data is converted into packets and later sent over the IP network. In this case, your IP network could be a direct IP connection to your telephone service provider or your Internet connection (or a combination of both). Various studies have indicated that using a VoIP potentially saves you up to 40% on local calls and 90% on international calls compared to traditional PSTN line. There’s also the advantage of free calls to domestic and long distance businesses.

2. Flexibility and Service Mobility

VoIP services follow you anywhere, and this allows you to make and take calls wherever and whenever you go. Traditional phone systems, on the other hand, operate in such a way that the business is assigned its own phone number--- this makes it difficult to do business whenever movement takes place.

Should You Completely Disregard Office Phones?

The above VoIP advantages have led to an increased questioning of the need for desktop office phones. Some of the factors which you should consider before eliminating office phones include:

1. Number of times employees answer work-related calls from their mobile devices

The fact that VoIP uses convenient features, such as call forwarding (follow-me), doesn’t mean they should be used exclusively. Employees should use desktop phones to make half of their calls and, therefore, eliminate the need for handsets.

2. How often employees take calls from personal numbers

There should be some sort of clarification to employees on their behavior during off hours when it comes to handing out personal numbers to clients. This should determine whether you should go 100% mobile or not.

3. Texting, emailing by employees from personal mobile devices

If much of the business is conducted through personal mobile devices, it’s wiser to get rid of desktop phones.

4. Availability of a mobile device management system

The security risks associated with connecting business data with employees’ personal devices is huge--- this requires setting up personal and business profiles among employees to keep the two data streams separate and secure.


It’s always advisable to have a knowledgeable, reliable managed IT services provider in Los Angeles to assist you in such major decisions. At DCG Technical Solutions, we can advise you on the best mobile call strategy to suit your specific business needs. Contact us today for more information.