How IT Support in Los Angeles Keeps Evolving

How IT Support in Los Angeles Keeps Evolving

The story of how IT support in Los Angeles has evolved now covers several decades. The concept of managed service providers (MSPs) has been built on the model of a third-party handling IT services for a business. Over time, MSPs have taken on the role of consultant as well. Here are key developments in the evolution of outsourced managed services:

Break-Fix and In-House IT

The computer revolution of the eighties and the internet revolution of the nineties helped elevate the business of IT support in Los Angeles. Many companies without in-house IT departments lived with nuances and outsourced to break-fix companies to fix hardware, software, or connection issues. Meanwhile, it was common for businesses to rely on antivirus software and upgrades as the only layer of protection.

With the rise of the cloud, this century, many businesses began to realize that they didn't need to invest in as much hardware anymore. As big data also entered the new landscape, more and more businesses began to seek automated solutions to digitizing information. IT became a complex puzzle that required more than just fixing technical problems.

How MSPs are Revolutionizing IT

MSPs now wear many hats to help businesses achieve goals. For firms that have moved to private clouds, MSPs can help manage proprietary software and make sure it's always updated and backed up. They can also test software for flaws and recommend new software to help improve business efficiency and productivity. In recent years with the escalation of cybercrime, MSPs have put a high priority on multi-layered security to protect clients from attacks.

Essentially, the cloud has not replaced IT or MSPs. In fact, it's opened the door for more opportunities for IT firms to share knowledge about cloud technology, especially with startups looking to cut upfront costs.

Making Businesses More Modern

Today's MSPs play a critical role in not only keeping business technology up-to-date but advising companies on innovation, as well as integrating with other systems. MSPs can help provide connectivity between vendors. They can set up firewalls that keep sensitive information private, as well as establish communication systems that allow for collaboration with remote workers.

Two important keys to making your business more modern are flexibility and scalability. You can make your business more flexible through cloud computing, which allows employees to access work projects whenever they want from any device. This concept creates the possibility of reducing or eliminating hardware costs by allowing employees to bring their own devices to work. An MSP can, then, manage your network to make sure only authorized devices have access, as they can block intruders and even wipe stolen or lost devices.

Scalability is another dimension to modern business in which an MSP can be beneficial. Cloud computing and virtualization are two technologies that allow for you to expand or contract your accounts and data as needed with ease. Ultimately, an MSP can provide a 24/7 help desk that fixes problems quickly.


The evolution of IT support in Los Angeles has come a long way since the days of dial-up internet. As technology advances, an MSP can help reduce complexity. Contact us at DCG Technical Solutions, Inc. to learn more about how we can make your infrastructure more innovative, adaptable, and secure.