Technology has long played a critical role in the work of accountants. Some of the oldest relics of human civilization dating back more than 7,000 years ...

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We deliver creative solutions to tough problems, without complicated contracts.
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Learn moreNeed a fresh perspective on IT Support for your manufacturer, accounting, or distribution business?
We deliver creative solutions to tough problems, without complicated contracts.
Our Los Angeles based team answers all calls live and we respond quickly
Stop worrying and get the IT help your business needs.
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Learn moreTechnology has long played a critical role in the work of accountants. Some of the oldest relics of human civilization dating back more than 7,000 years ...
An important part of our CyberSAINTTM security platform is our FREE training. All DCG clients enjoy a new training method that you can leverage to better train and prepare your employees for social engineered cyber-attacks. The training is simple and fast, yet covers topics that will keep them safe. Are you onboarding new employees? ‘Get them trained and stay safe with DCG’s CyberSAINT FREE security training.
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Learn moreWhile there are many similarities among hackers, there are also some key differences among them. Some hackers want money for themselves and resort to ...
DCG exists to help our clients choose, deploy, and manage proven cloud technologies that achieve worry free, always on IT infrastructure. That's why forward thinking, and agile small businesses who need to leverage cloud technology to beat their competitors count on DCG.
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Learn moreThe cloud is a rapidly emerging technology that is likely here to stay. Its flexibility allows businesses to mix and match their cloud exposure, keeping ...
Forward thinking, and agile small businesses who need to leverage Information technology to beat their competitors count on DCG. DCG exists to help their clients choose, deploy, and manage proven technologies that achieve worry free, always on IT infrastructure.
START NOWFor business owners to improve the efficiency of communications systems, they need better technology, and IT consulting firms in Los Angeles recommend VoIP (Voice over Internet Protocol) telephony. The technology is more efficient than legacy telephony solutions--- and cost-effective, too. Besides, it is rich in media features, which offer flexible functionality such as video calling and integration with business applications.
Below are more benefits of VoIP technology:
When calls are routed through VoIP telephony, they use an internet connection, which implies there’s unlimited availability of telephony services. Besides, you can call from anywhere to reach customers or employees.
Also, VoIP applications, such as Skype, allow you to store customer data and contacts on the same network for fast access, which promotes operational efficiency.
You’ll also benefit from the elimination of “phone tag,” since VoIP telephony from a Los Angeles IT support firm accommodates calls to ring on various devices before going to voicemail. Consequently, it will improve your customer support and accelerate the sales process owing to the effective communication.
IT consulting companies in Los Angeles offer VoIP solutions that are less costly than the traditional telephony services hence cost-savings. For instance, international and local calls are cheaper since they use the network bandwidth to process calls. Thus, all communications use the same network infrastructure deployed for data transmission within your organization.
Also, it cuts down costs incurred in commutes since it has built-in teleconferencing features for virtual meetings. Given that VoIP connections over Smartphones can be accessed from anywhere, you’ll save on phone costs, significantly.
The sophistication of VoIP enables you to program its telephony functionality to perform repetitive tasks on your behalf. For example, the virtual assistant of the system can relay frequently asked questions when customers call either during holidays or, after business hours. The assistant also helps route calls to the specific departments the customers need to get in touch with.
The need for proper business records on important calls is critical to any business today. Thankfully, VoIP offers such functionality and ensures that no calls or messages go unattended. In addition, it gives you the flexibility to identify the customer’s pain points and needs by reviewing logs.
As a result, this information will enable you to understand your customers better and serve them more efficiently with the understanding of what is relevant to them.
If you are interested in transforming communications within your business with VoIP technology, collaborate with us at DCG Technical Solutions, Inc. As a professional IT consulting company in Los Angeles, our services are tailor-made to match your specific needs. Contact us today for more information.