Technology has long played a critical role in the work of accountants. Some of the oldest relics of human civilization dating back more than 7,000 years ...

Need a fresh perspective on IT Support in Los Angeles?
We deliver creative solutions to tough problems, without complicated contracts.
Our Los Angeles based team answers all calls live.
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Learn moreNeed a fresh perspective on IT Support for your manufacturer, accounting, or distribution business?
We deliver creative solutions to tough problems, without complicated contracts.
Our Los Angeles based team answers all calls live and we respond quickly
Stop worrying and get the IT help your business needs.
Contact me for a FREE on-site walk through.
Learn moreTechnology has long played a critical role in the work of accountants. Some of the oldest relics of human civilization dating back more than 7,000 years ...
An important part of our CyberSAINTTM security platform is our FREE training. All DCG clients enjoy a new training method that you can leverage to better train and prepare your employees for social engineered cyber-attacks. The training is simple and fast, yet covers topics that will keep them safe. Are you onboarding new employees? ‘Get them trained and stay safe with DCG’s CyberSAINT FREE security training.
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Learn moreWhen you choose an IT support provider in Los Angeles, make sure it's a team with appropriate certifications for your business needs. The rise of cybercrime ...
DCG exists to help our clients choose, deploy, and manage proven cloud technologies that achieve worry free, always on IT infrastructure. That's why forward thinking, and agile small businesses who need to leverage cloud technology to beat their competitors count on DCG.
Contact me for a free cloud readiness assessment.
Learn moreThe cloud is a rapidly emerging technology that is likely here to stay. Its flexibility allows businesses to mix and match their cloud exposure, keeping ...
Forward thinking, and agile small businesses who need to leverage Information technology to beat their competitors count on DCG. DCG exists to help their clients choose, deploy, and manage proven technologies that achieve worry free, always on IT infrastructure.
START NOWPhone calls are a core part of communication with customers, and IT support providers in Los Angeles recommend the use of communication systems with call recording features. Customer calls are data troves on the overall outlook of your customer service. Call recording helps you identify shortcomings in customer service and improve it to give your clients a better customer experience.
Excellent customer experience translates into loyal customers and high revenues for your business. Call recording is a useful approach to improving your business and offers the following benefits:
For businesses in the healthcare, insurance, finance, or legal industry, there are various government regulations and compliance standards for customer data. If your business fails to meet these requirements, you could face costly liabilities. Call recording and tracking software allow you to record verbal conversations with customers to meet compliance requirements. It is a crucial step in preventing your business from legal prosecution or enormous fines from regulatory authorities.
With the help of an IT support provider in Los Angeles, you can set up call recording and accumulate call records that you can leverage to monitor the quality of your customer service. Call records will also help you analyze the interactions between your employees and customers. You will have access to them with the click of a mouse and see what quality of service your employees serve.
Besides, call recording software has sophisticated features for easy filtering to help you browse through past calls based on specific criteria including date and time, outbound calls, and inbound calls. Thus, monitoring the performance of your employees’ quality of service is automatic and provides you with an easy way to evaluate them indefinitely.
Call recording allows you to collect data on the “why” your customers called or chose your product or service. Customers call to share the experience of using your products or services, and their “success stories” are an essential resource for your marketing campaigns.
Understanding the pain points of your customers and what they like about your services or products is valuable in addressing their needs better to reduce customer churn rate.
Call recordings give your quality control team an opportunity to understand the buyer personas of your customers better. Analyzing recorded calls will help you determine whether the buyer is your target customer and their buyer journeys. Knowing your customers will help you target them better and address their needs more efficiently.
At DCG Technical Solutions, we offer dependable IT support services in Los Angeles to boost the efficiency of your business. Contact us today for more information.