Technology has long played a critical role in the work of accountants. Some of the oldest relics of human civilization dating back more than 7,000 years ...

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We deliver creative solutions to tough problems, without complicated contracts.
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Learn moreTechnology has long played a critical role in the work of accountants. Some of the oldest relics of human civilization dating back more than 7,000 years ...
An important part of our CyberSAINTTM security platform is our FREE training. All DCG clients enjoy a new training method that you can leverage to better train and prepare your employees for social engineered cyber-attacks. The training is simple and fast, yet covers topics that will keep them safe. Are you onboarding new employees? ‘Get them trained and stay safe with DCG’s CyberSAINT FREE security training.
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Learn moreNowadays, it’s more prudent to assume that your business will face a cyberattack in the near future, rather than be complacent and hope for the best. ...
DCG exists to help our clients choose, deploy, and manage proven cloud technologies that achieve worry free, always on IT infrastructure. That's why forward thinking, and agile small businesses who need to leverage cloud technology to beat their competitors count on DCG.
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Learn moreThe cloud is a rapidly emerging technology that is likely here to stay. Its flexibility allows businesses to mix and match their cloud exposure, keeping ...
Forward thinking, and agile small businesses who need to leverage Information technology to beat their competitors count on DCG. DCG exists to help their clients choose, deploy, and manage proven technologies that achieve worry free, always on IT infrastructure.
START NOWIT support firms in Pasadena provide you help desk solutions that will comprehensively support your operations. There are a number of prime advantages which accompany outsourced help desk support, including:
An IT support firm in Pasadena that provides 24/7 help desk support is naturally going to serve your operations better than a help desk which only provides services during conventional business hours. The truth is, errors in your technological systems have no regard for the time of day. With an outsourced option, you're more likely to get the total support you need.
Outsourced help desks must necessarily work with multiple clients in order to maintain their “bottom line.” This means they must continuously diversify the technological skill that is brought to the table. You're more likely to see increased technology skills from an outsourced help desk of the right kind, than from an internally-sourced one.
No help desk will be able to solve all support issues, even though experts estimate approximately 70% of issues can be resolved remotely. Those that aren't outsourced aren't likely to have the same efficiency in escalation procedures as an outsourced option, simply because they haven't had the opportunity to develop them.
Since an outsourced help desk must serve multiple clients, it becomes their prerogative to continuously improve their services. The help desk must remain a competitor over other help desks offering similar services. An internal help desk solution will have no such impetus for improvement.
The more efficient and effective an outsourced help desk is, the more calls they'll handle. Meanwhile, an internal solution will require an increasingly expansive budget in order to handle more calls.
Service Level Agreements through an outsourced help desk are likely to have increased levels of service when compared against internal solutions. The reasons for this have already been outlined, and competitiveness is a primary mover and shaker. In order to be desired over other help desk solutions, the right outsourced help desk is likely to have better SLAs.
IT support in Pasadena through DCG Technical Solutions helps you to attain the latest and greatest outsourced help desk options, as well as a bevy of other professional technological solutions for businesses of varying size. Contact us to secure the best help desk options available today.