5 Qualities Your Help Desk Partner Must Have for Effective IT Support in Los Angeles

5 Qualities Your Help Desk Partner Must Have for Effective IT Support in Los Angeles

How much time are your employees losing due to downtime? According to a survey conducted by Robert Half Technology, employees can lose over 90 hours to downtime every year. That's more than two weeks of lost productivity. Outsourcing your help desk is one way to minimize downtime, according to IT support experts in Los Angeles.

What qualities should you expect from a great help desk service provider?

Keep reading: Criteria for Choosing the Right IT Consulting Firms in Los Angeles for Help Desk Outsourcing

1. Talk to a Real Person

No one wants to go through a complicated phone system just to get to a real person. A good help desk provider will give you direct access to support technicians who can start working on your problem as soon as possible. Call their help desk yourself to see how complicated it is to get to a technician.

2. Hire Accredited Technicians

An effective help desk support technician is more than just a warm body. A technician needs to have in-depth knowledge of operating systems, network protocols, and much more. A help desk service provider needs to hire technicians with accreditation and certification from recognized names like CompTIA, Microsoft, or Google.

Read more: IT Support in Pasadena Can Help You Institute Outsourced Help Desk Protocols

3. Offer a Friendly, Professional Attitude

Downtime can be stressful, especially when deadlines are looming or you have customers waiting. When your employee calls into the help desk, the person on the other end of the line needs to offer a positive, friendly attitude. The technician needs to be professional and respect your employee while working to fix the problem effectively and efficiently.

4. Provide 24/7 Support

Today's business world rarely works the traditional 9-to-5 model. Companies often have personnel dealing with international customers and vendors at all hours of the day or night. They have employees who work remotely in different time zones, often on different continents. The help desk you outsource to needs to be there when your employees need support.

Read on: IT Consulting in Los Angeles: How Help Desks Can Boost Your Operational Efficiency

5. Offer More than Help Desk Support

The help desk needs to be part of your larger team, according to IT support experts in Los Angeles. The help desk team needs to know how your company works. Your provider should be looking to build a long-term, ongoing partnership. To do this, a good provider will go beyond basic help desk support and offer solutions like task automation, IT asset management, and proactive monitoring.

If you are ready to improve your employee productivity and keep your downtime to a minimum, you need the help of experts on help desk support. Get in touch with DCG Technical Solutions. We are the IT support experts Los Angeles businesses trust with their help desk needs and more.