Stuck with unresponsive or slow I.T. Support?

We’ll show you how great local IT and computer support can be.

For Los Angeles IT Support contact us at
(213) 261 - 3998.

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Fast, Local IT Support in Los Angeles

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IT Support, anytime anywhere

Established in 1993, DCG Technical Solutions helps it's Los Angeles area clients with their tech troubles so they can get the most from their IT investments. We realize the impact downtime can have on your business, so our top priority is to get your company IT Support as soon as problems arise.

We take pride in the fact that during business hours, "site down" and "internet down" calls are immediately 'hot transferred' to our service desk allowing callers to speak with a knowledgeable employee. Our IT in house support team is made up of Level 2 and Level 3 engineers only, this is how we achieve a 99% resolution rate on IT Support tickets on the first call. DCG is a recognized and trusted IT Support Company in Los Angeles for their efficiency and cost. As seen in CNBC and Fast Company Call 213-261-3998 today.

A message from the CEO

“Our pro-active approach to IT Support is ideally suited for Los Angeles area companies who depend on reliable IT infrastructure, but don't want to spend a lot of money to keep it that way.”

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Brent Whitfield, CEO
DCG Technical Solutions, LCC

Contact me for a FREE on-site walk through.


Serving greater Los Angeles from our state of the art office.

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IT Support Los Angeles

Do you have trusted IT Support you can count on for your Business in the Los Angeles area?

DCG Technical Solutions, LCC is the company you can trust to help make your IT systems more reliable and robust. Let DCG take the IT support burden off your shoulders.

Proven Track Record

Founded in 1993, we have been serving the greater Los Angeles area for over 23 years. We are grateful for the clients who have trusted and support us. Here are testimonials from some clients confirming real reasons why you'll want to go with DCG for all your IT support and service needs:

We Save You Money

Everyone knows that server and network downtime costs money. DCG's systematic approach to IT support really does save money. Over the years, DCG has learned how to spot and improve IT infrastructure mistakes and problems that lower productivity and create problems for end users. Find out about the DCG process for reaching “baseline” by calling 213-261-3998.

From Great American Beverage Company

click here for full letter

"...DCG has saved us money by reducing downtime. They've kept my employees working, which means my customers have been taken care of. They are quick to respond, and I know there have been times when they've saved the day."

JEFF MILLS

Great American Beverage
Los Angeles, CA

Customer since 2008


IT Support that Makes You More Efficient

By meeting "DCG Baseline" you, too, will enjoy the benefits of a reliable and robust server and network environment. We offer premise-based and cloud systems that help you improve your IT systems and your bottom line. DCG’s IT Support best practices create reliable network and Windows server environments that keep your employees productivity up so they can better server your customers.

We Have Technical Expertise

DCG has been servicing clients in Los Angeles for years and ALL of our technicians are full-time employees experienced in every area of networking. When you hire us for ANY project, you expect it to be done right; our work is guaranteed.

From Wetzel Moving and Storage

click here for full letter

“DCG has been instrumental in helping us upgrade and consolidate our hardware and our software. We've been able to move a lot of our IT into the cloud or at least off-site, and now everything is running efficiently and much smoother."

DANIEL WETZEL

Wetzel & Sons Moving & Storage, Inc.

Customer since 2012

From M Industrial Design (IDBYM)

click here for full letter

"...They make an effort to become familiar with our needs and work with us...Instead of technobabble, they make a good effort at explaining what they do...I would call them an insurance policy."

JIM KEEN

M Design

Customer since 2011


We Are Responsive

During business hours, DCG clients always get a live person on the phone. Of course, we also respond via email, but it is good to know that when you really need to talk to someone about an urgent technical or IT support issue, we will be there to talk with you. After hours DCG has live network engineers who can respond via our night number or live Chat on this website. DCG is one of the few IT Managed Service providers in Los Angeles that has 24 hour coverage from our network operations center.

We Offer Pro-active Support

DCG uses St. Bernard Managed Care to proactively monitor and mitigate issues on your servers and network. St. Bernard is working 24/7 to proactively provide IT support to our Los Angeles area clients. St. Bernard is DCG’s unique managed IT Services Platform and is one of the reasons our client sites are so stable. Learn more about how St. Bernard Managed Care can make your IT environment more reliable by calling 213-261-3998

We Reduce Downtime and Provide Backup Systems that Really Work

Yea, we use some pretty sophisticated tools to keep your networks up and running, but we have great people who are ready to jump on any IT support problem in order to keep downtime to an absolute minimum.

From UPP:

click here for full letter

“I've easily saved $50,000 a year with Dependable Computer Guys. Brent's approach is to increase efficiency in the most economical way. DCG provided increased efficiencies for UPP and at the same time helped reduce overhead.”

JEFF DOLDER

UPP Entertainment Marketing

Customer since 2010

READ MORE SUCCESS STORIES

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Begin with filling out this form, or calling 213-261-3998. We’ll contact you right away to discuss your future IT support needs.







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LATEST IT SUPPORT BLOGS FOR LOS ANGELES

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IT Support Los Angeles FAQ

You’ve got questions? We’ve got answers! Here are a few questions that small businesses in Los Angeles ask us.

The IT Support Team services and manages computers, networks, phones, software, and the internet connection(s) for small businesses. There is a proactive and reactive component. IT Support companies proactively monitor, patch, update, protect, and plan for the timely replacement of client servers, workstation security equipment, and software. IT support involves setting up disaster recovery plans along with redundancy and failover in order to meet the needs and recovery time objectives of the business. Fast reactive support is important should something fail like internet connectivity, mission-critical application server failure, so everyone in the small business stays productive. The quicker IT support can respond the better. DCG has been providing IT Support to our Los Angeles area clients since 1993.

IT Support Costs in Los Angeles can vary widely. The average hourly rate for IT Support by experienced engineers is $125 - $225 per hour. A widely accepted practice is to charge on the low side of that range for Level 1 ( Least experienced) to on the high side of that range for Level 3 ((Most experienced) IT support engineers. At DCG, we have no Level 1 engineers because we prefer that our clients get help from experienced, level 3 engineers so that 98% of inbound IT support requests get resolved on the first call, and we think our clients appreciate that.

DCG’s hourly rate is $175/hr if you choose to pay using old fashioned checks, but clients who are comfortable with ACH get our hourly cash discount of just $155.

When figuring out your IT support budget, a good rule of thumb is to take the number of PC’s, Servers, Firewalls, Managed Switches and multiple by .25 to .5 hours per device to arrive at your approximate monthly spend. The quarter to half-hour variable is given because clients with a large of applications cost more to support than clients with just two or three applications. If you do the math on the number of devices then multiply by .25 and multiply that by $155, you will arrive at your approximate monthly spend. Example: 1 server 20 computers, 1 firewall, & 1 managed switch = 23 devices. For a manufacturing client with just 2 or 3 applications, we would multiple 23 times .25 hrs and multiple the product times $155 (hourly rate), and your budget will be $891.25/mo.

IT support companies in Los Angeles fall into two categories. Break/Fix and Fully Managed support models. Break/Fix is when the support team waits for something to break, then they fix it. Break-fix support is typical of how internal IT departments work and some outsourced IT companies work. The Fully Managed support model is probably the most common IT support model in the Los Angeles area. There advantages and disadvantages to both models. Clients we work with that come to us from the break-fix model usually complain about systems that go down a lot and experience a lot of down-time. These clients feel that they are driving the innovative technology decisions must beg to get help quickly, or at all. The break-fix model, that allows you to pay when you need the service is usually cheaper of the two models. On the break-fix model, the client is usually on their own when it comes to installing security patches and making sure the backup and offsite transfer of critical data is successful or not. With the break-fix model, clients pay for work and IT help as they go.

The Fully Managed Support model, which is the more expensive of the two IT support models is the more comprehensive approach and most popular. All devices, servers, firewalls, internet connections are monitored and managed 24/7, and a 1-2 year contract is needed. Servers and workstations receive the critical security patches after testing and up/down status is watched and managed on all servers, internet connections, remote office/employee VPN's, etc. Clients using this model are guaranteed a response time that is usually 1-4 hours. Most fully managed providers guarantee their work. With the fully Managed Support model, clients usually pay a flat fee of $75.00 to $150 per month per machine and $200 to $400 per month per server, and these fees to cover the monitoring management and help desk support. The fully managed shops charge by the hour for anything “new” like new workstation or server roll-out, or migration to the cloud.

At DCG, we take a hybrid approach. We charge $14.00 to $20.00 per workstation and $110 to $120 per server. We don’t do long-term contracts unless the client wants one. Our client engagements are mont-to-month. The clients get the benefit of our 24/7 monitoring, security software, and remote access software for a fraction of the cost of the fully managed firms. We then charge our hourly rate for helpdesk and projects on a pay as you go basis. This can be significantly cheaper over time than the fully managed model and it is fair to have support costs decline when everything is in good shape on the client networks.

No matter what model you prefer, we recommend you get long term and recent client reference and testimonial information. It’s also important to make sure that the IT Support group has the manpower to help you in a timely fashion. Ask them about engineer staff counts and typical response time and confirm their answers with the client references. At DCG we have clients that have been with us since 1995 and all are month-to-month. We don’t rely on long term clients to keep a client captive. We think month-to-month is the fairest way to go.

Lastly, we recommend you ask your IT Support company how you will be expected to interact. If you prefer to call, rather than navigate an online portal, or send emails, you need to ask about that. Many IT support companies require you to send emails or do online tickets. At DCG we answer every call within 3 rings. There is no voicemail, or email, or ticking portal needed to get IT support help at DCG.

An IT Support specialist takes charge and is responsible for your IT infrastructure. Clients view us as their VCIO (Virtual Chief Information Officer) and rely on us for strategy, security, IT monitoring, and management. The IT Support specialists do an inventory, disaster recovery (backup), security audit, and creates a roadmap or IT forecast that we agree on and help execute on over the next few months or years. At DCG you will interact with our service coordinators every time an IT issue comes up so we can learn the severity and urgency of the request. All site down, server down, internet down requests are hot transferred to a level 3 (most experienced IT support engineer), 100% of the time. For less urgent requests, we promise 4 hours or less, but hot transfer those requests about 65% of the time. When an engineer is not available for the low priority tickets, we respond closer to the 1-hour mark than 4.

At DCG your IT support specialist can help you when things go wrong, work with outside vendors (Equipment/Internet/Copier/Cable/Phone/software) or plan IT initiatives that move your company to the cloud for applications, or Office 365 for your Mail and Microsoft Teams, and Sharepoint when the time is right.

At DCG, we don’t sell hardware, so if your IT support specialist recommends a hardware change for your small business, he will provide you with a detailed shopping cart from Dell, HP, Lenovo, Sonicwall, or Amazon. That way you can rest assured that he is recommending the hardware because you need it, and not because he is going to make a commission on it!

Meet our Partners, Certifications and Affiliations

OUR IT SUPPORT COMPANY IS A PROUD SUPPORTER OF THE LOS ANGELES AREA CHAMBER OF COMMERCE

Los Angeles Area Chamber of Commerce EPlaque

Our IT Support Reviews in Los Angeles



Top 10 Question you should ask
Your IT Support Firm in Los Angeles

How long have you been in business offering Managed IT Services on Los Angeles?

What is your client retention rate over the last 10 years?

Do you currently provide IT Support for Los Angeles clients in my industry?

We’re close by IT Support in Los Angeles.

Small Business IT Support – Los Angeles Area Cities Served:

IT Support for Greater Los Angeles including Agoura Hills, Arcadia, Arleta, Baldwin Park, Burbank, Calabasas, Canoga Park, Carson, Chatsworth, Culver City, Eagle Rock, El Monte, El Segundo, Encino, Glassell Park, Glendale, Granada Hills, Hawthorne, Lake View Terrace, Manhattan Beach, Mission Hills, Monrovia, Montebello, North Hills, North Hollywood, Northridge, Pasadena, Pomona, Reseda, San Fernando, Santa Clarita, Sherman Oaks, Simi Valley, Studio City, Sun Valley, Sylmar, Tarzana, Thousand Oaks, Toluca Lake, Universal City, Van Nuys, West Covina, Woodland Hills.

Instant IT Services

Immediate IT support in Los Angeles that businesses have come to rely on. Get fast, emergency it support and services for PC and Mac right away!

Managed IT Services

DCG becomes an extension of your business, providing process-driven managed IT services to help your team stay focused and get more done

IT Support Services

If you’re in need of consulting, project management, support, or moving your business into the cloud, we can help with our IT solution service

IT Support Los Angeles Statistics

27


Years in business

6.4


Years Average Client Retention

29,455


Number of Tickets Closed in 2019

1


Goal. Quick Response Times.

Why Choose Our IT Support in Los Angeles?

Our service packages deliver what you need and want without overstepping the boundaries of your budget. From cloud services to data backup, we’re here to team up with you and your company for expert support.

If you are looking for reliable and responsive it support services, DCG can help you today!


  • START USING YOUR TIME WISELY

    With the basics of your company all under control, you can focus on more profitable ventures for your company.


  • SAVE CAPITAL FOR IMPORTANT PROJECTS

    With our flat rate IT and managed services, you’ll save capital every month that would have been otherwise used for your tech breakdowns


  • ENJOY UPTIME

    Don’t worry about your network being down. With our 24/7 monitoring, you can trust your business network will be running when you need it.

How Will DCG Help Your Los Angeles Business's IT Support?

Los Angeles IT Support and Managed IT Services

Headquartered in Los Angeles DCG is a full-service IT support and managed IT services company helping small businesses eliminate IT challenges and focus on getting more work done. With our unique approach, we become an extension of your business as your complete IT partner.

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On Demand IT Support

Whatever time it is, when you need IT support in Los Angeles DCG’s technicians are available round the clock. With our fast, reliable tech you’ll be back up and running in no time.

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Cutting edge, Anti-virus support

Without firewalls or integrated security apps, email gives hackers and viruses window to infiltrate your network. Protect yourself with one of our comprehensive security packages.

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Cloud Solutions

Focus on your business without the stress or hassle of downtime. We manage your entire IT network, so you can spend your time generating leads and growing your company.

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Disaster Recovery

SMBs lose millions every year due to data loss from water, fires, surges, theft and more. Don’t become another statistic: be protected with our Backup, Storage and Disaster Recovery solutions.

DCG PARTNERS WITH THE BEST IT SUPPORT BUSINESSES IN LOS ANGELES

Custom IT Solutions for everyone in the office

Businesses come to us when they have a problem. We want to help you find a solution.

Owner & Executive

Frustrated with your current IT situation? Is your staff complaining about tech headaches? Find out what DCGLA as a trusted partner can do!

Finance or Operations

Want to bring your company’s costs under control or get the support it needs for key initiatives? A virtual CIO/CTO will improve your bottom line.

Your Company’s IT Leader

Want to augment your team with short term help or need specialized skills? Discover how local outsourcing can help.

Your “Designated” IT Person

Get IT off your plate and into the hands of those who care? Focus on your real job by leaning on the experts.

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