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COMPREHENSIVE IT SUPPORT PROVIDER IN LOS ANGELES

Why clients choose us for IT Support in Los Angeles

For IT Support, our core value is
WE DO IT NOW!

Established in 1993, DCG Technical Solutions helps its Los Angeles area clients with their tech troubles so they can get the most from their IT investments. We realize the impact of downtime can have on your business, so our top priority is to get you help as soon as possible and solve your IT problems as soon as they arise.

176

Clients Under Contract

46,336

Number of Tickets Closed last year

29

Years in business

7.5

Years Average Client Retention

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1Goal

Quick Response Time

TRUSTED NAME IN LOS ANGELES FOR IT SUPPORT

Clients get Reliable, Robust, Effective
& Efficient IT Support ALWAYS

We take pride in the fact that, during business hours, “site down,” server down, and “internet down” calls are immediately ‘hot transferred’ to our service desk allowing callers to speak with a knowledgeable engineer.

Our in-house IT Support Team is made up of Level 2 and Level 3 engineers.  This is how we achieve a 99% resolution rate on IT Support tickets on the first call.

TALK TO AN IT SUPPORT TECHNICIAN TODAY
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PROVEN TRACK RECORD

The DCG Support team has a reputation for providing timely IT support, no matter where you are, or what IT problem you are facing. Our team will respond quickly and be by your side to help, when you need it.”

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Improved Business Focus

We offer premise-based and cloud systems that help you improve your IT systems and your bottom line. DCG’s IT Support best practices create reliable network and Windows server environments that keep your employee’s productivity up so they can better server your customers.

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Pro-active Support

DCG uses St. Bernard Managed CareTM to proactively monitor and mitigate issues on your servers and networked PC’s. St. Bernard is DCG’s unique IT Support Platform and is one of the reasons our client sites are so stable. St. Bernard is working 24/7 to proactively provide remote monitoring, management, and IT support,  to our Los Angeles area clients

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Cost-Effective Solutions

Founded in 1993, we have been serving the greater Los Angeles area for over 25+ years. We are grateful for the clients who have trusted and support us. Find out about the DCG process for reaching “baseline” by calling 213-261-3998.

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Unparalleled Technical Expertise

DCG has been servicing clients in Los Angeles for years and ALL our IT Technicians are full-time employees experienced in every area of networking. When you hire us for ANY project, you expect it to be done right; our work is guaranteed.

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Reduced Downtime and Backup Systems

Yea, we use some sophisticated tools to keep your networks up and running, but we have great people who are ready to jump on any IT support problem in order to keep downtime to an absolute minimum.

Strategic & complete IT Support, serving Los Angeles since 1993

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Clients get the ultimate in IT consulting in Los Angeles without overstepping your budget boundaries.

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We deliver creative solutions to tough problems without complicated contracts.

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In today’s world, it’s important for organizations to take their cybersecurity measures seriously.

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We love solving tough IT problems, and we have the depth of experience to resolve issues quickly.

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We strongly believe in our core values

We can come in with the latest tools, better systems, better monitoring and give them a much better experience than they had with the old IT company. We’ll go in and train your people to do anything that you ask us to, and we’ll augment what they can do so that they can continue to do their job, and we help them do that job better.

HELP WHEN YOU NEED IT

IT Support Services

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Managed IT Support

As your business expands, your IT needs will grow accordingly. Your internal IT department may be able to handle some of the work added to their plate in fulfilling this request; however, they are bound to be overwhelmed by the amount of work that will need to be done.

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O365 & Exchange Email Support

If your Microsoft Exchange server stops working, Dependable SafeSTOR™ can virtualize your server, getting you up and working in minutes instead of hours or days. Whether your entire Exchange server has gone off line, or if you have just lost a single critical email; DSS offers speedy disaster recovery. DSS’s “Brick Level” Exchange Server backup can restore an individual mail file, or even a single email.

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Disaster Recovery

Data is the most vital business asset and it’s playing an increasingly critical role in decision-making processes, if any of your information is lost or compromised the resulting cost and impact can be severe not to mention the potential damage to your brand and reputation to ensure true business continuity following a hardware failure or any unplanned downtime.

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Security Service

It is a malware program that encrypts your most important data files using an encryption key that only the attacker knows. You’re then told to supply the blackmailer with money in exchange for the decryption key needed to unlock your data. This can be very expensive if you do not have a current backup.

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OUR PROCESS

The DCG IT Support Onboarding Process

Initial IT assessment without any cost.
  • Assessment begins with a comprehensive questionnaire that helps us understand your business, how you would like your technology to operate, and the direction you would like to head. This creates the platform for us to identify any IT Infrastructure issues and implement necessary repairs and upgrades.
  • In addition, our regular security risk assessments ensure that all your data is safe and secure. We take our responsibility of keeping your IT systems running smoothly very seriously.
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Client Alignment
  • We ensure that everyone is on the same page. This is essential for a successful onboarding process.
  • Sounds repetitive as part of it is covered in Point 1 Initial IT Assessment. Therefore change the recommendation to: Our IT Support service will make sure that your IT needs are aligned with your business goals and strategies. This approach delivers the best possible IT Support.
  • We deepen our understanding during on-site visits and meetings prior to and including the onboarding process.
  • Our team is specially trained in managing technology support services in order to cater to your specific needs.
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IT Audit
  • Regular IT audit helps us identify any issues with your IT infrastructure and makes recommendations to address them.
  • We always work with you to identify any potential issues early on so that they don’t become significant headaches later on down the track.
  • Our IT Support team is highly experienced in implementing best-of-breed solutions. We will get the most out of your technology resources.
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IT Road Map
  • We will create a strategic IT roadmap based on IT Audit that helps us plan and manage our technology needs.
  • Our simple onboarding process is essential to ensure that all are up-to-date with company policies and procedures.
  • During the initial stages of getting accustomed to our technologies, our support aligns itself so that everyone can get started quickly and efficiently.
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Plan Execution
  • We provide our customers with the best possible solutions for their budget constraints by carefully executing the roadmap items over time.
  • We help you learn how to get the most value for your money by executing IT strategy over time.
  • Our outsourced help desk service ensures a successful transition in managing everything from email support to technical support tickets.
  • The goal is for everyone involved – from our team of experts to your customers and partners – to feel as though they’re a part of our long-term.
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IT Support For your Los Angeles Business
  • You’re secure now – IT Support/Maintenance mode is now active.
  • Organizations can now shift their focus from IT management to expanding their business operations, thanks to our services.
  • Our company prides itself on having some of the best uptime in the industry. To keep downtime to a minimum, we have implemented several measures.
  • We are able to keep track of all of our data in a secure and decentralized manner, which helps us avoid any single points of failure.
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In which industry are you?

IT Support LA by Industry

Fast, Local IT Support Los Angeles

Clients come to us when they want a solution for their business.

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Owner & Executive

Are you and your staff feeling frustrated due to current IT issues? Are tech-related issues becoming a headache for your company? Let DCGLA take away your tech headaches and provide the solutions you need to stay competitive in the digital age.

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Finance or Operations

By adopting a virtual CIO/CTO, businesses can ensure that their QuickBooks are maintained efficiently and that deadlines are consistently met. This strategy can have a positive impact on the business’s bottom line.

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Your Company’s IT Leader

Are you looking to supplement your workforce with temporary assistance or require specific expertise? In either case, uncover the benefits of local outsourcing as a viable solution.

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Your “Designated” IT Person

Are you feeling overwhelmed by your IT responsibilities? Consider entrusting the task to an experienced IT Expert like DCGLA. Free up your time and energy to focus on other aspects of your core competencies.

An Award Winning IT SUPPORT Company

DCG has a reputation stretching back to 30+ years and 184+ clients with contracts in Los Angeles.

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MSP 501 2021 Winner
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Chanel E2E Manufacture MSP
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We're here to help!

“Our pro-active approach to IT Support is ideally suited for Los Angeles area companies who depend on reliable IT infrastructure, but don’t want to spend a lot of money to keep it that way.”

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Brent Whitfield, President
DCG Technical Solutions, LLC

Our Partners, Certifications and Affiliations

BENEFITS CLIENTS GET FROM DCG IT SUPPORT LA

Why Choose DCG for IT Support in Los Angeles?

Our service packages offer exactly what you require and desire without exceeding your budget limits. Our expert team provides professional assistance with everything from cloud services to data backup for seamless business operations.

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Expanded Resource

With the basics of your company all under control, you can focus on more profitable ventures for your company.

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Profitable Growth

With our flat rate IT and managed services, you’ll save capital every month that would have been otherwise used for your tech breakdowns

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Trustworthy Support

Don’t worry about your network being down. With our 24/7 monitoring, you can trust your business network will be running when you need it.

Success Stories of Los Angeles IT Support

Clients Believe In DCGLA

Union “I know maintaining a service, keeping your standards up, is a big job. From my perspective you are doing it well.”

Joanne Simmons
David Kopf Instruments

Customer since 2010

Union “…With DCG we get a response right away and we often get resolution or at least we get the ball rolling to solve the problem.”

Jr Ramirez
Medreach Ambulance Service

Customer since 2010

Get Result-Driven IT Support

Frequently Asked Questions

AT DCG, we ease the pain of maintaining an in-house IT infrastructure let alone handling the internal resources. You’ve got questions? We’ve got answers! Here are a few questions that small businesses in Los Angeles ask us.

Still have a question?
Reach out to our IT Support team

How can you help my business?

IT Support companies in Los Angeles fall into two categories. Break/Fix and Fully Managed support models. Break/Fix is when the support team waits for something to break, then they fix it. Break-fix support is typical of how internal IT departments work and some outsourced IT companies work. The Fully Managed support model is probably the most common IT Support model in the Los Angeles area.

At DCG, we take a hybrid approach. We charge $14.00 to $20.00 per workstation and $110 to $120 per server. We don’t do long-term contracts unless the client wants one. Our client engagements are month-to-month. No matter what model you prefer, we recommend you get long term and recent client reference and testimonial information. At DCG we have clients that have been with us since 1995 and all are month-to-month. We don’t rely on long term clients to keep a client captive. We think month-to-month is the fairest way to go.

Can you provide me round the clock assistance?

DCG is one of the few IT Support providers in Los Angeles that has 24-hour coverage from our network operations center. During business hours, DCG clients always get a live person on the phone. After hours DCG has live network engineers who can respond via our night number or live Chat on this website.

At DCG, our clients get the benefit of our 24/7 monitoring, security software, and remote access software for a fraction of the cost of the fully managed firms. We then charge our hourly rate for helpdesk and projects on a pay as you go basis. This can be significantly cheaper over time than the fully managed model and it is fair to have support costs decline when everything is in good shape on the client networks.

How do I calculate my IT support costs?

IT Support Costs in Los Angeles can vary widely. When figuring out your IT support budget, a good rule of thumb is to take the number of PC’s, Servers, Firewalls, Managed Switches and multiple by .25 to .5 hours per device to arrive at your approximate monthly spend. The average hourly rate for IT Support by experienced engineers is $125 – $225 per hour. A widely accepted practice is to charge on the low side of that range for Level 1 (Least experienced) to on the high side of that range for Level 3 (Most experienced) IT support engineers.

At DCG, we have no Level 1 engineers because we prefer that our clients get help from experienced, level 3 engineers so that 98% of inbound IT support requests get resolved on the first call, and we think our clients appreciate that. DCG’s hourly rate is $175/hr if you choose to pay using old fashioned checks, but clients who are comfortable with ACH get our hourly cash discount of just $155.

Why do I need an IT support specialist?

An IT Support specialist takes charge and is responsible for your IT infrastructure. Clients view us as their VCIO (Virtual Chief Information Officer) and rely on us for strategy, security, IT monitoring, and management. The IT Support specialists do an inventory, disaster recovery (backup), security audit, and creates a roadmap or IT forecast that we agree on and help execute on over the next few months or years.

At DCG you will interact with our service coordinators every time an IT issue comes up so we can learn the severity and urgency of the request. All issues including site down, server down, internet down requests are hot transferred to a level 3 (most experienced IT support engineer), 100% of the time. For less urgent requests, we promise 4 hours or less, but hot transfer those requests about 65% of the time. When an engineer is not available for the low priority tickets, we respond closer to the 1-hour mark than 4.

At DCG your IT support specialist can help you when things go wrong, work with outside vendors (Equipment/Internet/Copier/Cable/Phone/software) or plan IT initiatives that move your company to the cloud for applications, or Microsoft 365 for your Mail and Microsoft Teams, and SharePoint when the time is right.

How difficult is it to change my IT support company now?

So, you’ve decided that it is time to change your IT Support provider. Just as crucial is the need for the transition to be seamless as to not interrupt your business operations and income. Your current IT Support provider holds a lot of very important information, such as your admin passwords, all the locations of your vital data, and awareness of all of the little quirks in the various programs you use on a daily basis that keeps your operation running. The provider is expected to be concerned about remaining safe and secure when handing off such information.

Fortunately, we understand that moving to a new IT provider can be a little scary. DCG’s Baseline Audit is designed to first: secure your network firewalls, servers, mail, provider and other online accounts, and second: document each mission critical server and process running on your network. There are a few factors that allow us to quickly and easily become acclimated to your situation, the first being that despite the occasional exception, most of what makes a company run (from a technology standpoint) is fairly universal and can be adapted to almost any business in any industry with the right knowledge.

Most important is our experience in small business IT support; we have provided complete support and administration for hundreds of companies in nearly every industry imaginable in the Los Angeles area and can comfortably say that no specific setup is new to us. No matter what your practices are, we have either done it, done something very similar or know of a more efficient way to do it. Whether you have a well-documented list of all your IPs, devices and usernames, or have absolutely nothing to give us, we have the necessary skills to make the transition speedy, smooth and safe.

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