Reliable and Robust

IT Support Los Angeles

We’ll show you how great local IT support can be.

Contact us at (213) 261 - 3998

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Fast, Local IT Support in Los Angeles

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Effective and Efficient IT Support in Los Angeles

Established in 1993, DCG Technical Solutions helps its Los Angeles area clients with their tech troubles so they can get the most from their IT investments. We realize the impact downtime can have on your business, so our top priority is to get your company IT Support as soon as problems arise.

We take pride in the fact that during business hours, “site down” and “internet down” calls are immediately ‘hot transferred’ to our service desk allowing callers to speak with a knowledgeable employee. Our in-house IT support team is made up of Level 2 and Level 3 engineers only, this is how we achieve a 99% resolution rate on IT Support tickets on the first call.

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A message from the CEO

“Our pro-active approach to IT Support is ideally suited for Los Angeles area companies who depend on reliable IT infrastructure, but don't want to spend a lot of money to keep it that way.”

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Brent Whitfield, President
DCG Technical Solutions, LCC

Contact me for a FREE on-site walk through.

25+ Years in business
6.4+ Years Average Client Retention
29,455+ Number of Tickets Closed in 2019

1 Goal. Quick Response Time.

TRUSTED NAME IN LOS ANGELES FOR IT SUPPORT

Do You Have Trusted IT Support You Can Count on For Your Business in The Los Angeles Area?

Founded in 1993, we have been serving the greater Los Angeles area for over 25+ years. We are grateful for the clients who have trusted and support us. Find out about the DCG process for reaching “baseline” by calling 213-261-3998.

Proven Track Record

Founded in 1993, we have been serving the greater Los Angeles area for over 25+ years. We are grateful for the clients who have trusted and support us. Find out about the DCG process for reaching “baseline” by calling 213-261-3998.

Cost-Effective Solutions

Founded in 1993, we have been serving the greater Los Angeles area for over 25+ years. We are grateful for the clients who have trusted and support us. Find out about the DCG process for reaching “baseline” by calling 213-261-3998.

Unparalleled Technical Expertise

DCG has been servicing clients in Los Angeles for years and ALL our IT Technicians are full-time employees experienced in every area of networking. When you hire us for ANY project, you expect it to be done right; our work is guaranteed.


Client Testimonials

Here are testimonials from some clients confirming real reasons why you’ll want to go with DCG for all your IT support and service needs:

From David Kopf Instruments

click here for full letter

“I know maintaining a service, keeping your standards up, is a big job. From my perspective you are doing it well.”

JoAnne Simmons

David Kopf Instruments

Customer since 20XX

From Medreach Ambulance Service

click here for full letter

“…With DCG we get a response right away and we often get resolution or at least we get the ball rolling to solve the problem.”

JR Ramirez

Medreach Ambulance Service

Customer since 20XX

Improved Business Focus

We offer premise-based and cloud systems that help you improve your IT systems and your bottom line. DCG’s IT Support best practices create reliable network and Windows server environments that keep your employee’s productivity up so they can better server your custom.

Pro-active Support

DCG uses St. Bernard Managed Care to proactively monitor and mitigate issues on your servers and network. St. Bernard is DCG’s unique IT Support Platform and is one of the reasons our client sites are so stable. St. Bernard is working 24/7 to proactively provide IT support to our Los Angeles area clients.

Reduced Downtime and Backup Systems

Yea, we use some sophisticated tools to keep your networks up and running, but we have great people who are ready to jump on any IT support problem in order to keep downtime to an absolute minimum.

Our IT Support Partners, Certifications and Affiliations

Why Choose DCG for IT Support in Los Angeles?

Our service packages deliver what you need and want without overstepping the boundaries of your budget. From cloud services to data backup, we’re here to team up with you and your company for expert support.

Expanded Resource

With the basics of your company all under control, you can focus on more profitable ventures for your company.

Profitable Growth

With our flat rate IT and managed services, you’ll save capital every month that would have been otherwise used for your tech breakdowns

Trustworthy Support

Don’t worry about your network being down. With our 24/7 monitoring, you can trust your business network will be running when you need it.

DCG is Proud Supporter of the Los Angeles Area Chamber of Commerce

Learn More

Fast and Scalable IT Support

Businesses come to us when they have a problem. We want to help you find a solution.

Owner & Executive

Frustrated with your current IT situation? Is your staff complaining about tech headaches? Find out what DCGLA as a trusted partner can do!

Finance or Operations

Maintain those QuickBooks efficiently and never miss a deadline again! A virtual CIO/CTO will improve your bottom line.

Your Company’s IT Leader

Want to augment your team with short term help or need specialized skills? Discover how local outsourcing can help.

Your “Designated” IT Person

Get IT off your plate and into the hands of those who care? Focus on your real job by leaning on the experts.

IT Support by Industry

We understand your business, tools, and the IT Support you need to run your business functions at all times.

IT Support Los Angeles FAQs

AT DCG, we ease the pain of maintaining an in-house IT infrastructure let alone handling the internal resources. With tech experts round the clock, the responsibility of managing IT support is passed on to us. You’ve got questions? We’ve got answers! Here are a few questions that small businesses in Los Angeles ask us.

IT support companies in Los Angeles fall into two categories. Break/Fix and Fully Managed support models. Break/Fix is when the support team waits for something to break, then they fix it. Break-fix support is typical of how internal IT departments work and some outsourced IT companies work. The Fully Managed support model is probably the most common IT support model in the Los Angeles area.

At DCG, we take a hybrid approach. We charge $14.00 to $20.00 per workstation and $110 to $120 per server. We don’t do long-term contracts unless the client wants one. Our client engagements are month-to-month. No matter what model you prefer, we recommend you get long term and recent client reference and testimonial information. At DCG we have clients that have been with us since 1995 and all are month-to-month. We don’t rely on long term clients to keep a client captive. We think month-to-month is the fairest way to go.

DCG is one of the few IT Support providers in Los Angeles that has 24-hour coverage from our network operations center. During business hours, DCG clients always get a live person on the phone. After hours DCG has live network engineers who can respond via our night number or live Chat on this website.

At DCG, our clients get the benefit of our 24/7 monitoring, security software, and remote access software for a fraction of the cost of the fully managed firms. We then charge our hourly rate for helpdesk and projects on a pay as you go basis. This can be significantly cheaper over time than the fully managed model and it is fair to have support costs decline when everything is in good shape on the client networks.

IT Support Costs in Los Angeles can vary widely. When figuring out your IT support budget, a good rule of thumb is to take the number of PC’s, Servers, Firewalls, Managed Switches and multiple by .25 to .5 hours per device to arrive at your approximate monthly spend. The average hourly rate for IT Support by experienced engineers is $125 - $225 per hour. A widely accepted practice is to charge on the low side of that range for Level 1 (Least experienced) to on the high side of that range for Level 3 (Most experienced) IT support engineers.

At DCG, we have no Level 1 engineers because we prefer that our clients get help from experienced, level 3 engineers so that 98% of inbound IT support requests get resolved on the first call, and we think our clients appreciate that. DCG’s hourly rate is $175/hr if you choose to pay using old fashioned checks, but clients who are comfortable with ACH get our hourly cash discount of just $155.

An IT Support specialist takes charge and is responsible for your IT infrastructure. Clients view us as their VCIO (Virtual Chief Information Officer) and rely on us for strategy, security, IT monitoring, and management. The IT Support specialists do an inventory, disaster recovery (backup), security audit, and creates a roadmap or IT forecast that we agree on and help execute on over the next few months or years.

At DCG you will interact with our service coordinators every time an IT issue comes up so we can learn the severity and urgency of the request. All issues including site down, server down, internet down requests are hot transferred to a level 3 (most experienced IT support engineer), 100% of the time. For less urgent requests, we promise 4 hours or less, but hot transfer those requests about 65% of the time. When an engineer is not available for the low priority tickets, we respond closer to the 1-hour mark than 4.

At DCG your IT support specialist can help you when things go wrong, work with outside vendors (Equipment/Internet/Copier/Cable/Phone/software) or plan IT initiatives that move your company to the cloud for applications, or Office 365 for your Mail and Microsoft Teams, and SharePoint when the time is right.

So, you've decided that it is time to change your IT Support provider. Just as crucial is the need for the transition to be seamless as to not interrupt your business operations and income. Your current IT Support provider holds a lot of very important information, such as your admin passwords, all the locations of your vital data, and awareness of all of the little quirks in the various programs you use on a daily basis that keeps your operation running. The provider is expected to be concerned about remaining safe and secure when handing off such information.

Fortunately, we understand that moving to a new IT provider can be a little scary. DCG’s Baseline Audit is designed to first: secure your network firewalls, servers, mail, provider and other online accounts, and second: document each mission critical server and process running on your network. There are a few factors that allow us to quickly and easily become acclimated to your situation, the first being that despite the occasional exception, most of what makes a company run (from a technology standpoint) is fairly universal and can be adapted to almost any business in any industry with the right knowledge.

Most important is our experience in small business IT support; we have provided complete support and administration for hundreds of companies in nearly every industry imaginable in the Los Angeles area and can comfortably say that no specific setup is new to us. No matter what your practices are, we have either done it, done something very similar or know of a more efficient way to do it. Whether you have a well-documented list of all your IPs, devices and usernames, or have absolutely nothing to give us, we have the necessary skills to make the transition speedy, smooth and safe.

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