

IT Support for Manufacturers that does not suck
A break/fix attitude towards tech support costs real dollars when outages or other problems occur. We are eliminating the break/fix paradigm of tech support one client at a time, providing faster, more reliable support to clients like along with low-stress tech upgrades, outage-free shifts to cloud-based systems, and seasoned help navigating thorny compliance challenges.
Most importantly, this manufacturer-specific service line is built to eliminate as much expensive downtime as humanly possible. This perk includes automatic escalation for every “site down” call directly to Level 3 Engineers – skipping the usual Level 1 and Level 2 steps PLUS same-day turnaround for 90% of lower impact IT service desk requests.
The annual list and research identify and honor the top 100 managed services providers (MSPs) in healthcare, legal, government, financial services, manufacturing, and additional vertical markets.
Our team is always ON. No matter where you are or what problem you are facing – our team will be by your side faster than you can say ‘help.’
We know that email is the lifeblood of modern businesses and our trained IT professionals can ensure that your email service runs smoothly.
Small and Midsize Businesses are Victims of Data Breaches. Employee Security Training is the way to best prepare your employees for the new threats
Maintain those QuickBooks efficiently and never miss a deadline again! A virtual CIO/CTO will improve your bottom line.
Put your mind at ease with DCG’s backup and disaster recovery solution. Everyone must plan for server downtime due to earthquake, flood, fire or theft or human error.
During business hours, “site down” and “internet down” calls are immediately ‘hot transferred’ to our service desk allowing callers to speak with a knowledgeable employee.
We are still hearing from manufacturers in Los Angeles that need help with NIST compliance. DCG helps our manufacturing clients deploy the correct auditing tools, best endpoint protection, Security Incident and Event Management (SIEM), and affordable 2-factor solutions to help our clients with NIST compliance.
Our CyberSAINT Security + tools are backed up by a 24/7 Security Operations Center (SOC), and we think you will find our approach straightforward and economical. We directly support and maintain proficiency on manufacturing software and platforms like ECI-M1, ShopTech E2 MFG and E2 SHOP, Epicor, Exact JobBoss, Microsoft Dynamics and Navision, and many others.
When you choose an IT support provider in Los Angeles, make sure it’s a team with appropriate experience for your business needs. The rise of cybercrime in America has forced all businesses to pay close attention to data protection or face dire consequences.
We want to know your business, learn more about its technology needs, and gain insight into where you are headed in the future with IT support services. Additionally, we would like to hear about the successes and the failures of your current arrangements with your IT services provider.
This crucial discussion helps us solidify our alliance to swiftly resolve your IT concerns, better safeguard you from the latest security perils and transform your enterprise into a more robust digital operation. In addition, we conduct an honest assessment of your current network and systems to ascertain what is required to help you attain any desired objectives.
Right from your very first call to our service desk, we focus on aligning ourselves with your goals and aspirations. We keep building upon these insights during the on-site walk-through and meetings leading up to and including your onboarding.
Our client-first approach requires us to conduct an in-depth assessment of your network and servers, followed by providing the DCG Basic Security Assurance (BSA) baseline, which includes endpoint protection and our patch management tools. For many of our clients, this is their first comprehensive look at the technologies that comprise their IT infrastructure - Security, Networking, and Applications.
Indeed, we have crafted a plan incorporating core learnings from our conversations and the onboarding visit. Network and security scans of your network assist our technicians in identifying action items that will safeguard you against hackers while concurrently providing swift recovery should there be any fire or theft incident. Our strategic IT roadmap is certainly comprised of measures intended to propel your business forward!
This is the most exciting aspect of our Road Map session! By co-creating a plan, we determine which items should be prioritized and how to accomplish them. We also ensure that your budget allows for each step along the way so you can enjoy every part of this project's journey.
You are now safe and sound in IT Services/Maintenance mode. Forget about IT! Let us ensure that business growth remains your top priority while you remain blissfully ignorant of its presence. As such, all Site down-, Server Down-, Internet Down- or Mail Down situations are quickly dispatched to a level 3 engineer for efficient resolution, ensuring minimal interruption in business continuity.
Here are testimonials from some clients confirming real reasons why you’ll want to go with DCG for all your IT support and service needs:
“There are a lot of people in the IT solutions space. Finding someone you can trust, finding someone who shares the same business values is important. ”
Steve Leach, President
Numatic Engineering
Customer since 2008
“Before we began using Dependable Computer Guys, we just called people here and there as needed. But it was never professionally done.”
John Kim
Gerhardt Gear Company
Customer since 2005
LA Manufacturers should begin by filling out this form, or calling 213-261-3998. We’ll contact you right away to discuss your future IT support & consulting needs.
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