A break/fix attitude towards tech support costs real dollars when outages or other problems occur. We are eliminating the break/fix paradigm of tech support one client at a time, providing faster, more reliable support to clients like along with low-stress tech upgrades, outage-free shifts to cloud-based systems, and seasoned help navigating thorny compliance challenges.
Most importantly, this manufacturer-specific service line is built to eliminate as much expensive downtime as humanly possible. This perk includes automatic escalation for every “site down” call directly to Level 3 Engineers – skipping the usual Level 1 and Level 2 steps PLUS same-day turnaround for 90% of lower impact IT service desk requests.