IT SERVICES FOR SENIOR LIVING COMMUNITIES
From eMAR access and nurse call networks to resident Wi-Fi and door access security, DCG delivers 99.9% uptime for assisted living, memory care, and CCRC operators across LA. We protect resident health information with HIPAA safeguards, sign Business Associate Agreements where required, and answer every call live.
If your community is a skilled nursing facility, or bills electronically for health care, the HIPAA Security Rule likely applies to your IT. Even when it doesn’t, California’s CMIA and Title 22 still require you to protect resident records. Either way, the technical safeguards look much the same, and DCG builds them in from day one:
Not sure which rules apply to your license type?
See the compliance breakdown below, or ask us during your risk review.
A senior living community runs three technology operations at once, and none of them ever close. There’s the clinical side, the resident side, and the building itself. Generic small-business IT tends to cover the first and quietly ignore the other two.
| Environment | Typical systems | What happens when it fails |
|---|---|---|
| Care and clinical | EHR and eMAR platforms such as PointClickCare, MatrixCare, Yardi, ALIS, or Eldermark; shared care-staff tablets | Med passes fall back to paper, charting gaps appear, survey risk rises |
| Residents and families | Resident Wi-Fi, streaming TV, video calls, family communication apps | Complaints to leadership, frustrated families, weaker referrals |
| Life safety and building | Nurse call and emergency pendants, wander management, access control, IP cameras | Slower response to residents and blind spots in security |
When these overlap, the EHR vendor blames the network, the nurse call vendor blames the Wi-Fi, and the carrier blames your router. A real senior living IT partner owns the whole chain.
Care organizations are frequent ransomware targets because downtime creates pressure to pay. If the eMAR goes dark at 8 a.m., nurses need printed MARs and a downtime procedure they’ve actually practiced. We help you build and rehearse that fallback, not just the firewall.
Under HHS guidance, a ransomware attack that encrypts resident health information is generally presumed to be a reportable HIPAA breach unless you can show a low probability that the data was compromised. Good logging and tested backups are what make that case possible.
Many communities still run resident Wi-Fi, staff devices, and nurse call on one network, with a shared login on the nurses’ station PC. One infected resident laptop becomes everyone’s problem, and access logs become useless. The fix: separate virtual networks (VLANs) for clinical, resident, and building traffic, plus individual logins with multi-factor authentication.
Wildfire evacuations, Public Safety Power Shutoffs in foothill areas, and earthquakes can knock a Southern California building offline for days. Skilled nursing facilities already fall under the CMS Emergency Preparedness Rule, which requires a communication plan and preserved medical records. DCG builds the IT side: cloud backups, cellular failover internet, battery backup on network gear, and remote access from a relocation site.
Which rules apply depends on your license type. Here’s how the main ones break down for senior living operators.
| Rule | Typically applies to | What it means for IT |
|---|---|---|
| HIPAA Privacy and Security Rules | Skilled nursing facilities; many assisted living operators that bill electronically or handle protected health information | Risk analysis, access controls, audit logs, and Business Associate Agreements with vendors |
| California CMIA (Civil Code §56) | Providers and many other organizations handling medical information in California | Protecting the confidentiality of resident medical information |
| Health and Safety Code §1280.15 | CDPH-licensed health facilities, such as the skilled nursing wing of a CCRC | Report unauthorized access to CDPH and affected residents within 15 business days of detection |
| Title 22 (CDSS Community Care Licensing) | RCFEs, including assisted living and memory care | Confidential, accessible resident records |
DCG handles the technical safeguards behind these rules and works under a Business Associate Agreement where required. We don’t give legal advice or certify compliance; we give your counsel the documentation they need.
In short: help your staff can reach at any hour, security watched around the clock, a network built for how communities work, and a flat monthly cost.
Caregivers don’t keep office hours, so our 24/7 IT support in Los Angeles doesn’t either. A night-shift med tech calls, a live person answers, and local engineers go onsite when needed.
Resident records and staff logins get layered managed cybersecurity, with a 24/7 Security Operations Center and managed detection and response watching for threats. Dark web monitoring flags stolen staff credentials, and our ransomware incident response team moves fast if something gets through.
Thick walls and long corridors make apartments hard to cover. We survey coverage room by room, separate life-safety traffic from resident streaming, and watch it all through our NOC services, so a failing access point gets fixed before an alert is missed.
Running several communities across LA County? We standardize builds, manage shared tablets centrally, speed up onboarding and offboarding for caregiver turnover, and coordinate your EHR and nurse call vendors, all under one flat-rate managed IT services plan.
Not sure where your gaps are? Request an IT Assessment and we’ll map them before recommending anything.
An illustrative scenario, not a client case study: at 2:10 a.m., a memory care wing’s door alarm console drops offline after a network switch fails. Monitoring flags it, a technician reroutes the console to a backup port, and an engineer replaces the switch that morning. By 7 a.m., the executive director has a plain-English summary.
“Our pro-active approach to IT consulting and IT outsourcing is ideally suited for companies who depend on reliable IT infrastructure, but don’t want to spend a lot of money to keep it that way.”
JOHN ANGELOTTI, PRESIDENT
DCG TECHNICAL SOLUTIONS, LLC
“In a business where security and confidentiality are mission critical, DCG is the reason we haven’t had a single horror story. That’s rare, and it’s everything.”
“Years ago, we had a full-time person for IT, but as we grew, we needed to consolidate a lot of our tech. When DCG came to our office, they were very conscientious and made it a smooth transition. We were operating on multiple servers at the time. DCG helped us consolidate all that data and integrate it, which added another level of protection.”
“I wanted to pass along the following feedback from our President (copied above) regarding his experience with Gabriel yesterday. Gabriel was key in onboarding us and I have always found him to be technically proficient, and just as importantly personable and pleasant to work with.”
Often, yes. It depends on whether you bill electronically for health care. Handling medication and care records also brings California privacy law into play.
Yes, where your community is a HIPAA covered entity and DCG will handle protected health information on your behalf. We’ll also help you list the other vendors, such as your EHR and nurse call providers, who should have one on file.
Because the cloud is useless without the building’s network. Wi-Fi, switches, internet, and staff devices all sit between your caregivers and PointClickCare or MatrixCare.
Three things: cellular failover switches on automatically, staff move to printed downtime MARs, and your IT provider is already working the outage before anyone calls.
They can share the hardware, but never the network. Separate VLANs keep a resident’s laptop away from clinical systems and nurse call traffic.
Yes. One partner gives you standard builds, a single help desk, consistent security, and one budget, instead of three vendors solving the same problem three times.
Plan it in phases:
The right IT support for senior living protects residents, keeps caregivers focused on care, and means fewer 3 a.m. surprises. DCG has kept Los Angeles organizations running since 1993, and we’d like to show you what that looks like for your community.
to talk through your communities, your systems, and your next survey.
DCG Technical Solutions, LLC.
600 W 7th St Ste 550
Los Angeles, CA 90017
United States
Put your trust in DCG Technical Solutions, LCC, to meet your IT demands. We are committed to ensuring your complete satisfaction, so we go above and beyond to meet your expectations. Our services are hassle-free and designed to eliminate problems, ensuring you can confidently focus on your business operations.
Please tell DCG in writing within seven days of the invoice date if you have any billing disputes with DCG. Charges that the Client does not contest within a week of the invoice date are assumed to be accepted. Payment shall not affect the Client’s ability to challenge charges, provided that the challenge is made in accordance with and within the timeframe outlined in this section. The parties agree to work together in good faith to settle disputes within thirty days of the argument being brought to DCG’s attention.
To put your mind at ease about trying DCG Technical Solutions, LCC, please know that we don’t ask for long-term contracts. Instead, all of our IT Service programs are “month-to-month,” which means you stay with DCG Technical Solutions, LCC, as long as you continue to gain exceptional value and a high return on investment for your company.
Sincerely,
JOHN ANGELOTTI, PRESIDENT
DCG TECHNICAL SOLUTIONS, LLC
