What you will get

Benefits clients get from DCG’s St. Bernard ManagedCARE™

Regular maintenance

Your company is scheduled for a regular maintenance visit every week on the same date and time

Expert support

Two engineers are assigned to your company and will learn your systems inside and out

No drive charge

Drive charge is waived on maintenance visits

24/7 monitoring

Server disk space, CPU utilization, and memory utilization are monitored 24/7

Security monitoring

Client side internet routers, modems and firewalls are monitored 24/7

Network monitoring

Telco/ISP side internet router and internet connections are monitored 24/7

Remote Helpdesk

Remote Helpdesk services available for all servers and workstations

No long contracts

No long contracts. Customer can discontinue MaintenanceCARE™ at any time if notification is given one week in advance

OUR PROCESS

The DCG IT Services Onboarding Process

Initial IT assessment at zero cost.

We want to know your business, learn more about its technology needs, and gain insight into where you are headed in the future with IT support services. Additionally, we would like to hear about the successes and the failures of your current arrangements with your IT services provider.

This crucial discussion helps us solidify our alliance to swiftly resolve your IT concerns, better safeguard you from the latest security perils and transform your enterprise into a more robust digital operation. In addition, we conduct an honest assessment of your current network and systems to ascertain what is required to help you attain any desired objectives.

initial-it-assessment
Client Alignment

Right from your very first call to our service desk, we focus on aligning ourselves with your goals and aspirations. We keep building upon these insights during the on-site walk-through and meetings leading up to and including your onboarding.

client-alignment
IT Audit

Our client-first approach requires us to conduct an in-depth assessment of your network and servers, followed by providing the DCG Basic Security Assurance (BSA) baseline, which includes endpoint protection and our patch management tools. For many of our clients, this is their first comprehensive look at the technologies that comprise their IT infrastructure – Security, Networking, and Applications.

it-audit
IT Road Map

Indeed, we have crafted a plan incorporating core learnings from our conversations and the onboarding visit. Network and security scans of your network assist our technicians in identifying action items that will safeguard you against hackers while concurrently providing swift recovery should there be any fire or theft incident. Our strategic IT roadmap is certainly comprised of measures intended to propel your business forward!

road-map-presentation
Plan Execution

This is the most exciting aspect of our Road Map session! By co-creating a plan, we determine which items should be prioritized and how to accomplish them. We also ensure that your budget allows for each step along the way so you can enjoy every part of this project’s journey.

plan-execution
IT Services For Los Angeles Businesses

You are now safe and sound in IT Services/Maintenance mode. Forget about IT! Let us ensure that business growth remains your top priority while you remain blissfully ignorant of its presence. As such, all Site down-, Server Down-, Internet Down- or Mail Down situations are quickly dispatched to a level 3 engineer for efficient resolution, ensuring minimal interruption in business continuity.

it-support-maintenance

Our Partners, Certifications and Affiliations

for businesses who need on-site Managed IT Services

DCG’s St. Bernard Managed CARE™

Nothing bites into productivity like having your network down. DCG is an expert at Managed Services in Los Angeles and greater LA area. Now you can bite back with St. Bernard ManagedCARE™ from DCG Technical Solutions, LLC . Using our unique, network-saving technology combined with our 23 years of IT experience, we monitor, alert and remotely manage critical network issues. Trust us to provide reliable and robust managed Services in Los Angeles.

How it helps Clients

As Los Angeles MSP, let DCG reduce service costs and minimize network downtime so you can focus on building your business, not fixing your network.

  • Remotely Manage Your Network
  • Identify Problems Before They Occur
  • Minimize Network Downtime
  • Reports on Uptime/Downtime Stats
  • Provides Proactive vs. Reactive Managed IT Services
TALK TO OUR EXPERT TODAY!

An Award Winning IT SERVICES Company

DCG has a reputation stretching back to 30+ years and 184+ clients with contracts in Los Angeles.

award-image
MSP 501 2021 Winner
expertiose-logo
Channel-e2e logo
Chanel E2E Manufacture MSP
mfp-icon

message from president

We're here to help!

Need a fresh perspective on your managed IT Services? “We deliver creative solutions to tough problems, without complicated contracts. Our Los Angeles based team answers all calls live.” Stop worrying and get the managed IT Services your business needs.

dcgla-brent-sign

Brent Whitfield, President
DCG Technical Solutions, LLC

DCGLA President Brent
service-guarantee-dcgla

For Los Angeles based businesses who need regular on-site visits

DCG’s Maintenance CARE™

DCG MaintenanceCARE™. is the best way to augment the St. Bernard Managed care for businesses who need on-site Managed IT Services. And for that, Customers are required to have all servers on St. Bernard ManagedCARE™.

How it helps Clients

  • Your company is scheduled for a regular maintenance visit every week on the same date and time
  • Two engineers are assigned to your company and will learn your systems inside and out
  • Drive charge is waived on maintenance visits
  • Server disk space, CPU utilization, and memory utilization are monitored 24/7
  • Client side internet routers, modems and firewalls are monitored 24/7
  • Telco/ISP side internet router and internet connections are monitored 24/7
  • Remote Helpdesk services available for all servers and workstations
  • No long contracts. Customer can discontinue MaintenanceCARE™ at any time if notification is given one week in advance

Cities We Serve

Cities & Neighborhood Served under

our IT Service Management

DCGLA 15 Locations Serve

We deliver niche local support for Los Angeles businesses in several domains including manufacturing, accounting, and distribution. Most importantly, we get you help delivered through local technical experts in your area who you can rely on and call upon in any emergency! We get you the creative problem solving your business deserves, without complicated contracts. Our Los Angeles based team answers all calls live and we have guaranteed response times wherein your call never goes unanswered past the second ring.

Need Better Managed IT Services?

Talk to our IT Services Engineer Today!