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Managed IT Services Provider Los Angeles

Why do business owners need Managed IT Services?

As your enterprise expands, so do the demands placed upon IT. Your in-house staff may be able to manage a portion of these requirements; however, if the scale of business needs overpowers them, then there is a distinct possibility that their capability won’t match up.

If you choose to do so, this could result in delegating responsibilities to employees outside the IT department and thus undermine your business goals.

Managed IT Services help businesses flourish in their respective fields. They expeditiously deal with issues; streamline IT operations; manage customer support endeavors; and ensure all records and data remain secure.

How clients get help from DCG’s Managed IT Service

empowers you to fill in varying gaps

Working with us is that it not just opens your representatives to zero in on the positions they were employed to do — it likewise empowers you to fill in varying gaps.

adaptable help model

We will offer an adaptable help model that permits you to figure out what level of administration you require, regardless of whether that implies simply keeping the lights on or redistributing your organization’s whole IT division.

consistent & predictable monitoring

We offer consistent and predictable monitoring of your frameworks so that you can prevent failures at every step of the way.

for businesses who need on-site Managed IT Services

DCG’s St. Bernard Managed CARE™

Nothing bites into productivity like having your network down. DCG is an expert at Managed Services in Los Angeles and greater LA area. Now you can bite back with St. Bernard ManagedCARE™ from DCG Technical Solutions, LLC . Using our unique, network-saving technology combined with our 23 years of IT experience, we monitor, alert and remotely manage critical network issues. Trust us to provide reliable and robust managed Services in Los Angeles.

How it helps Clients

As Los Angeles MSP, let DCG reduce service costs and minimize network downtime so you can focus on building your business, not fixing your network.

  • Remotely Manage Your Network
  • Identify Problems Before They Occur
  • Minimize Network Downtime
  • Reports on Uptime/Downtime Stats
  • Provides Proactive vs. Reactive Managed IT Services

What you will get

Benefits clients get from DCG’s St. Bernard ManagedCARE™

Regular maintenance

Your company is scheduled for a regular maintenance visit every week on the same date and time

Expert support

Two engineers are assigned to your company and will learn your systems inside and out

No drive charge

Drive charge is waived on maintenance visits

24/7 monitoring

Server disk space, CPU utilization, and memory utilization are monitored 24/7

Security monitoring

Client side internet routers, modems and firewalls are monitored 24/7

Network monitoring

Telco/ISP side internet router and internet connections are monitored 24/7

Remote Helpdesk

Remote Helpdesk services available for all servers and workstations

No long contracts

No long contracts. Customer can discontinue MaintenanceCARE™ at any time if notification is given one week in advance

OUR PROCESS

The DCG IT Services Onboarding Process

Initial IT assessment at zero cost.

We want to know your business, learn more about its technology needs, and gain insight into where you are headed in the future with IT support services. Additionally, we would like to hear about the successes and the failures of your current arrangements with your IT services provider.

This crucial discussion helps us solidify our alliance to swiftly resolve your IT concerns, better safeguard you from the latest security perils and transform your enterprise into a more robust digital operation. In addition, we conduct an honest assessment of your current network and systems to ascertain what is required to help you attain any desired objectives.

Client Alignment

Right from your very first call to our service desk, we focus on aligning ourselves with your goals and aspirations. We keep building upon these insights during the on-site walk-through and meetings leading up to and including your onboarding.

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IT Audit

Our client-first approach requires us to conduct an in-depth assessment of your network and servers, followed by providing the DCG Basic Security Assurance (BSA) baseline, which includes endpoint protection and our patch management tools. For many of our clients, this is their first comprehensive look at the technologies that comprise their IT infrastructure – Security, Networking, and Applications.

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IT Road Map

Indeed, we have crafted a plan incorporating core learnings from our conversations and the onboarding visit. Network and security scans of your network assist our technicians in identifying action items that will safeguard you against hackers while concurrently providing swift recovery should there be any fire or theft incident. Our strategic IT roadmap is certainly comprised of measures intended to propel your business forward!

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Plan Execution

This is the most exciting aspect of our Road Map session! By co-creating a plan, we determine which items should be prioritized and how to accomplish them. We also ensure that your budget allows for each step along the way so you can enjoy every part of this project’s journey.

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IT Services For Los Angeles Businesses

You are now safe and sound in IT Services/Maintenance mode. Forget about IT! Let us ensure that business growth remains your top priority while you remain blissfully ignorant of its presence. As such, all Site down-, Server Down-, Internet Down- or Mail Down situations are quickly dispatched to a level 3 engineer for efficient resolution, ensuring minimal interruption in business continuity.

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Our Managed IT Services company is a proud supporter of the
Los Angeles area chamber of commerce

Building Blocks of Modern IT Services

The IT Hierarchy of Needs

In today’s technology-enabled landscape, IT is not just about keeping the lights on. It’s about laying a solid foundation that supports growth, fosters innovation, and drives business success. The IT Hierarchy of Needs is a framework that outlines the essential layers of IT services, from the most basic to high-level.

Without levels 1 and 2, it’s impossible to mature into the higher levels of the pyramid.

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  • At the base of the pyramid lies the basic infrastructure—the essential hardware and software that form the base of IT operations. This foundational layer supports all other IT services, ensuring stability and connectivity.
  • The next layer, basic security, acts as the shield, safeguarding your business against cyber threats and ensuring the integrity of your operations. This includes maintenance and compliance, antivirus, antispyware, patches, and updates.
  • Moving up, collaboration tools elevate team productivity and innovation by enabling seamless communication, regardless of location. These tools foster business agility and alignment by empowering cross-functional groups to collaborate effectively.
  • Data intelligence transforms raw information into actionable insights, driving informed decision-making across your business, predicting trends, and optimizing workflows based on real-time analysis.
  • Automation enhances efficiency by streamlining processes, reducing manual tasks, and freeing up resources to focus on strategic initiatives. Artificial intelligence (AI) tools elevate this by automating routine tasks such as data entry, content generation, and project management.
  • The peak, Modern IT Services, builds upon long-term strategic investments in technology, aligned with your business objectives and goals. This could look like entering new markets, creating novel products, increasing efficiencies for your operation, cost savings, or providing exceptional customer experiences.

Ready to elevate your organization, and move from maintenance to strategy with our modern IT solutions?

Ascend the hierarchy with us and unlock your business’s full potential.

Contact us Today

An Award Winning IT SERVICES Company

DCG has a reputation stretching back to 30+ years and 184+ clients with contracts in Los Angeles.

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MSP 501 2021 Winner
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Chanel E2E Manufacture MSP
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We're here to help!

Need a fresh perspective on your managed IT Services? “We deliver creative solutions to tough problems, without complicated contracts. Our Los Angeles based team answers all calls live.” Stop worrying and get the managed IT Services your business needs.

John Angelotti, President
DCG Technical Solutions, LLC

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Our Partners, Certifications and Affiliations

For Los Angeles based businesses who need regular on-site visits

DCG’s Maintenance CARE™

DCG MaintenanceCARE™. is the best way to augment the St. Bernard Managed care for businesses who need on-site Managed IT Services. And for that, Customers are required to have all servers on St. Bernard ManagedCARE™.

How it helps Clients

  • Your company is scheduled for a regular maintenance visit every week on the same date and time
  • Two engineers are assigned to your company and will learn your systems inside and out
  • Drive charge is waived on maintenance visits
  • Server disk space, CPU utilization, and memory utilization are monitored 24/7
  • Client side internet routers, modems and firewalls are monitored 24/7
  • Telco/ISP side internet router and internet connections are monitored 24/7
  • Remote Helpdesk services available for all servers and workstations
  • No long contracts. Customer can discontinue MaintenanceCARE™ at any time if notification is given one week in advance
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Managed IT services Los Angeles

DCG IT ForeCAST™

One of the ways we earn your confidence is by aligning our IT Managed Services with the strategic needs of your business. To minimize technology hassles and maximize your return on your technology, ask us about DCG IT ForeCAST™.

With IT ForeCAST™, we document the status of your computing environment and chart a course for improvements and upgrades that help you reach your business goals. It’s tactically smart and investment wise. Our managed services experts will give you the reliable technology planning, guidance and services your needs to keep your business running smoothly.

Free Consultation On-site Walk Thru

Call us or register online to schedule a free on-site assessment of your network.

Success Stories of Los Angeles MSP

Client Testimonials

“DCG set a higher standard of service that is incredibly helpful. I’ve never had a vendor like that before.”

Alex Rich
UPP Entertainment Marketing

Customer since 2009

“If you’re thinking about DCG, I would say, “Don’t think about it, just do it.” Let DCG figure out the IT stuff.”

Vivian Esmail
D & D Construction

Customer since 2011

Cities We Serve

Cities & Neighborhood Served under

our IT Service Management

DCGLA 15 Locations Serve

We deliver niche local support for Los Angeles businesses in several domains including manufacturing, accounting, and distribution. Most importantly, we get you help delivered through local technical experts in your area who you can rely on and call upon in any emergency! We get you the creative problem solving your business deserves, without complicated contracts. Our Los Angeles based team answers all calls live and we have guaranteed response times wherein your call never goes unanswered past the second ring.

Blogs

Managed IT Service blogs for Los Angeles

The DCG Team: Get Managed IT Services Quickly

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Begin with filling out this form, or calling 213-261-3998. We’ll contact you right away to discuss your future Managed IT Services needs.

Need Better Managed IT Services?

Talk to our IT Services Engineer Today!