We have increased our patch deployment engine’s functionality by adding a new feature, Patch Doctor, to the St. Bernard Managed Care desktop software. Patch Doctor runs system checks in the background and performs the following tasks:
- Patch assessments
- Patch deployments
- Patch failure analysis
- Patch failure remediation
- Patch reporting
While patch assessments and deployments were part of the existing patch engine, Patch Doctor adds the ability to capture patch failure errors and apply fixes. Upon reaching a failure, background scripts are automatically run to redeploy the failed patch, resulting in a 90% to 95% success rate on the second attempt. For the remaining percentage of failed patch deployments, a ticket will be forwarded to your DCG engineer regarding necessary steps toward resolving the issue. Our team of engineers has built a database of documented steps to resolve patch failures the Patch Doctor cannot remediate.
St. Bernard Managed Care is continually improving to ensure that our clients’ networks and devices are efficiently monitored and managed. To learn about all of the additional ways Dependable Computer Guys can take the stress away from your IT responsibilities, visit our website.