We use the information you provide about yourself when placing an order only to complete that request for information. We do not share this information with outside parties except to the extent necessary to complete that process. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the applicable registration form. We use non-identifying and aggregate information to better design our website but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

You can inquire about all your personally identifiable information that we collect online and maintain by contacting us. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Effective Date: May 01, 2026

1. How You Opt In
By checking the opt-in checkbox on our contact form, intake form, or other applicable form, and providing your mobile phone number, you expressly consent to receive SMS/text messages from DCG Technical Solutions, LLC (“DCG”). This checkbox is not pre-checked; your opt-in is affirmative and voluntary.
Your consent to receive SMS messages is not a condition of purchase of any goods or services.

2. Types of Messages You May Receive
Once you opt in, DCG may send you SMS messages in the following categories:

• Service-related communications (e.g., work order status, ticket updates, and service confirmations)
• Appointment scheduling, reminders, and updates
• Administrative notifications (e.g., account alerts, billing reminders)
• Informational messages about your existing services

Message frequency may vary based on your service activity and account status. DCG does not send unsolicited marketing or promotional messages via SMS.

3. Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan. DCG does not charge separately for SMS communications.

4. How to Opt Out
You may opt out of SMS communications at any time by replying STOP to any message from DCG. After opting out, you will receive one final confirmation text and no further messages will be sent.
To re-subscribe at any time, reply START or contact us directly.

5. Help and Support
For assistance, reply HELP to any message, or contact us at: dispatch@dcgla.com or 818-952-9195

6. Privacy and Data Use
Mobile opt-in information and phone numbers collected for SMS communications will not be shared with, sold to, or used by third parties for their own marketing purposes.
For more information on how DCG collects, uses, and protects your personal information, please review our Privacy Policy.

7. Compliance
DCG’s SMS communications comply with applicable U.S. laws, including the Telephone Consumer Protection Act (TCPA), and industry best practices established by the Cellular Telecommunications Industry Association (CTIA).

If your site collects contact or location information, privacy policies regarding those types of data are relatively self-explanatory and easy to understand. Simply put, if your site collects details such as a user’s name, address, email address, or other biographical or location data, a privacy policy outlines the types of information collected, why it is needed, how it is used and how it is disseminated (or provided to other parties.) Only a few years ago, a Privacy Policy was the only type required by most governmental and online watch groups. However, in recent years agencies and governments have listened to constituents and users by taking privacy requirements even a step further to now include requirements for Cookie Policies. Similar to those for privacies, Cookie Policies must outline the types of data stored on and retrieved from your computer and in what matter the server and website use the information.

Mitigation

To that end, effective and legal Cookie and Privacy Policies must contain the following information and/or disclosures:

Privacy Policies:

1. Notice – Your website’s Privacy Policy must be posted in a conspicuous, easy-to-find location. The easiest way to achieve this is to post a link to your site’s Privacy Policy on the home page.
2. Disclosure – The Privacy Policy must list all sites, companies and organizations that will collect or receive the data or information. In the policy, you must list the legal names of the entities, their addresses and contact information.
3. Purpose – Your site Privacy Policy must also explain in detail why you collect certain data and how it is used. The policy must disclose all applicable reasons and purposes for the required data with regard to the user visiting or using the website.
4. Consent – The Privacy Policy must contain language that ensures visitors that their data or information will not be used, sold, transferred or otherwise disclosed without their prior consent.
5. Security – A Privacy Policy must address data-security concerns of users or visitors of the website. The policy must include language that expresses the site’s commitment to safeguarding data and explains the steps used to ensure identifiable data or information is safeguarded at all times.
6. Access – Your website’s Privacy Policy must include language that ensures site members, users or visitors access to their data and online information. The policy must also spell out steps the user can take to change or edit their information as needed, or delete or remove information if they choose to do so.
7. Accountability – The Privacy Policy must include information that informs users or visitors of the steps they can take to correct inaccuracies in their personal information.

Do Not Track (DNT) is a web browser setting that requests that a web application disable its tracking of an individual user. When you choose to turn on the DNT setting in your browser, your browser sends a special signal to websites, analytics companies, ad networks, plug in providers, and other web services you encounter while browsing to stop tracking your activity. California and Delaware law require websites to indicate whether they honor “Do Not Track” settings in your browser concerning targeted advertising. Your company should adhere to the standards set out in this Privacy Notice and does not monitor or respond to Do Not Track browser requests.

Mitigation

Your company should adhere to the standards set out in this Privacy Notice and does not monitor or respond to Do Not Track browser requests. Individual users can enable their browsers to send DNT requests in addition to:

• The Network Advertising Initiative offers a central site where you can opt-out of certain kinds of tracking or ad targeting by its members.
• The Digital Advertising Alliance (DAA) provides a consumer opt-out page for the companies participating in their Self-Regulatory Program for Online Behavioral Advertising.
• Some leading companies provide their own opt-out mechanisms for their registered users. For example, at these links, you can control your opt-outs for Google, for Microsoft, and for Yahoo!