DCG provides IT Support that does not suck
Established in 1993, DCG Technical Solutions helps its Los Angeles area clients with their tech troubles so they can get the most from their IT investments. We realize the impact of downtime can have on your business, so our top priority is to get you help as soon as possible and solve your IT problems as soon as they arise.
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We take pride in the fact that, during business hours, “site down,” server down, and “internet down” calls are immediately ‘hot transferred’ to our service desk allowing callers to speak with a knowledgeable engineer.
Our in-house IT Support Team is made up of Level 2 and Level 3 engineers. This is how we achieve a 99% resolution rate on IT Support tickets on the first call.
The DCG Support team has a reputation for providing timely IT support, no matter where you are, or what IT problem you are facing. Our team will respond quickly and be by your side to help, when you need it.”
We offer premise-based and cloud systems that help you improve your IT systems and your bottom line. DCG’s IT Support best practices create reliable network and Windows server environments that keep your employee’s productivity up so they can better server your customers.
DCG uses St. Bernard Managed CareTM to proactively monitor and mitigate issues on your servers and networked PC’s. St. Bernard is DCG’s unique IT Support Platform and is one of the reasons our client sites are so stable. St. Bernard is working 24/7 to proactively provide remote monitoring, management, and IT support, to our Los Angeles area clients
Founded in 1993, we have been serving the greater Los Angeles area for over 25+ years. We are grateful for the clients who have trusted and support us. Find out about the DCG process for reaching “baseline” by calling 213-261-3998.
DCG has been servicing clients in Los Angeles for years and ALL our IT Technicians are full-time employees experienced in every area of networking. When you hire us for ANY project, you expect it to be done right; our work is guaranteed.
Yea, we use some sophisticated tools to keep your networks up and running, but we have great people who are ready to jump on any IT support problem in order to keep downtime to an absolute minimum.
Clients get the ultimate in IT consulting in Los Angeles without overstepping your budget boundaries.
We deliver creative solutions to tough problems without complicated contracts.
In today’s world, it’s important for organizations to take their cybersecurity measures seriously.
We love solving tough IT problems, and we have the depth of experience to resolve issues quickly.
We can come in with the latest tools, better systems, better monitoring and give them a much better experience than they had with the old IT company. We’ll go in and train your people to do anything that you ask us to, and we’ll augment what they can do so that they can continue to do their job, and we help them do that job better.
We give priority to the service to the clients above all.
Clients get experts and fast help. We resolve issues right away whenever possible.
Represent DCG with positive language and actions.
DCG continually updates and improves client deliverables with hard work.
Your IT needs will grow in evidently as your business scales. Your in-house IT department might be able to deal with a portion of this expanded burden yet will probably wind up overpowered and unfit to scale as indicated by your business’ needs.
If your Microsoft Exchange server stops working, Dependable SafeSTOR™ can virtualize your server, getting you up and working in minutes instead of hours or days. Whether your entire Exchange server has gone off line, or if you have just lost a single critical email; DSS offers speedy disaster recovery. DSS’s “Brick Level” Exchange Server backup can restore an individual mail file, or even a single email.
Data is the most vital business asset and it’s playing an increasingly critical role in decision-making processes, if any of your information is lost or compromised the resulting cost and impact can be severe not to mention the potential damage to your brand and reputation to ensure true business continuity following a hardware failure or any unplanned downtime.
It is a malware program that encrypts your most important data files using an encryption key that only the attacker knows. You’re then told to supply the blackmailer with money in exchange for the decryption key needed to unlock your data. This can be very expensive if you do not have a current backup.
We want to learn about you and your business, how you need your technology to operate, and the direction you are heading. We want to know what went right and went wrong with your current provider of IT support.
This critical meeting helps us establish our relationship so we can quickly solve your IT problems, better protect you from the latest security threats, and digitally transform your business. We will perform an honest IT assessment of your current network and systems to determine what may or may not be needed to help you reach your goals.
We begin to align with our clients goals and aspirations on your very first call to our service desk. We expand on that knowledge during our in person on-site walk thru and subsequent meetings up to and including the onboarding.
Our client first methodology requires that we do a thorough look at your network and servers, and provide the DCG Baseline of protection that includes endpoint protection and our patch management tools. For many of our clients, this is the first comprehensive look at the Security, Network, and Applications that make up their IT infrastructure.
Yes, we’ve got a plan that incorporates our key learnings from our conversations and your onboarding visit. The network and security scans of your network help us prioritize action items needed to protect you from hackers and provide quick recovery in case of a fire or theft. Our strategic IT roadmap definitely includes items that will move your business forward.
This is the fun part! During the Road Map session we decide together on how to prioritize the work. We help you fit the needed items into your budget because we execute the roll out of the road map items over time.
Now that you are safe and secure, DCG moves you into “IT Support/Maintenance” mode. We let you forget about IT and instead focus on growing your business. We know IT can interrupt your success which is why all “Site down”, “Server Down”, “Internet Down”, or “Mail Down” situations are hot transferred to a level 3 engineer. That is how we keep downtime to a minimum.
Frustrated with your current IT situation? Is your staff complaining about tech headaches? Find out what DCGLA as a trusted partner can do
Maintain those QuickBooks efficiently and never miss a deadline again! A virtual CIO/CTO will improve your bottom line.
Want to augment your team with short term help or need specialized skills? Discover how local outsourcing can help.
Get IT off your plate and into the hands of those who care? Focus on your actual job by leaning on the IT Experts.
“Our pro-active approach to IT Support is ideally suited for Los Angeles area companies who depend on reliable IT infrastructure, but don’t want to spend a lot of money to keep it that way.”
Brent Whitfield, President
DCG Technical Solutions, LLC
Our service packages deliver what you need and want without overstepping the boundaries of your budget. From cloud services to data backup, we’re here to team up with you and your company for expert support.
With the basics of your company all under control, you can focus on more profitable ventures for your company.
With our flat rate IT and managed services, you’ll save capital every month that would have been otherwise used for your tech breakdowns
Don’t worry about your network being down. With our 24/7 monitoring, you can trust your business network will be running when you need it.
“I know maintaining a service, keeping your standards up, is a big job. From my perspective you are doing it well.”
Joanne Simmons
David Kopf Instruments
Customer since 2010
“…With DCG we get a response right away and we often get resolution or at least we get the ball rolling to solve the problem.”
Jr Ramirez
Medreach Ambulance Service
Customer since 2010
AT DCG, we ease the pain of maintaining an in-house IT infrastructure let alone handling the internal resources. You’ve got questions? We’ve got answers! Here are a few questions that small businesses in Los Angeles ask us.
Still have a question?
Reach out to our IT Support team
IT Support companies in Los Angeles fall into two categories. Break/Fix and Fully Managed support models. Break/Fix is when the support team waits for something to break, then they fix it. Break-fix support is typical of how internal IT departments work and some outsourced IT companies work. The Fully Managed support model is probably the most common IT Support model in the Los Angeles area.
At DCG, we take a hybrid approach. We charge $14.00 to $20.00 per workstation and $110 to $120 per server. We don’t do long-term contracts unless the client wants one. Our client engagements are month-to-month. No matter what model you prefer, we recommend you get long term and recent client reference and testimonial information. At DCG we have clients that have been with us since 1995 and all are month-to-month. We don’t rely on long term clients to keep a client captive. We think month-to-month is the fairest way to go.
DCG is one of the few IT Support providers in Los Angeles that has 24-hour coverage from our network operations center. During business hours, DCG clients always get a live person on the phone. After hours DCG has live network engineers who can respond via our night number or live Chat on this website.
At DCG, our clients get the benefit of our 24/7 monitoring, security software, and remote access software for a fraction of the cost of the fully managed firms. We then charge our hourly rate for helpdesk and projects on a pay as you go basis. This can be significantly cheaper over time than the fully managed model and it is fair to have support costs decline when everything is in good shape on the client networks.
IT Support Costs in Los Angeles can vary widely. When figuring out your IT support budget, a good rule of thumb is to take the number of PC’s, Servers, Firewalls, Managed Switches and multiple by .25 to .5 hours per device to arrive at your approximate monthly spend. The average hourly rate for IT Support by experienced engineers is $125 – $225 per hour. A widely accepted practice is to charge on the low side of that range for Level 1 (Least experienced) to on the high side of that range for Level 3 (Most experienced) IT support engineers.
At DCG, we have no Level 1 engineers because we prefer that our clients get help from experienced, level 3 engineers so that 98% of inbound IT support requests get resolved on the first call, and we think our clients appreciate that. DCG’s hourly rate is $175/hr if you choose to pay using old fashioned checks, but clients who are comfortable with ACH get our hourly cash discount of just $155.
An IT Support specialist takes charge and is responsible for your IT infrastructure. Clients view us as their VCIO (Virtual Chief Information Officer) and rely on us for strategy, security, IT monitoring, and management. The IT Support specialists do an inventory, disaster recovery (backup), security audit, and creates a roadmap or IT forecast that we agree on and help execute on over the next few months or years.
At DCG you will interact with our service coordinators every time an IT issue comes up so we can learn the severity and urgency of the request. All issues including site down, server down, internet down requests are hot transferred to a level 3 (most experienced IT support engineer), 100% of the time. For less urgent requests, we promise 4 hours or less, but hot transfer those requests about 65% of the time. When an engineer is not available for the low priority tickets, we respond closer to the 1-hour mark than 4.
At DCG your IT support specialist can help you when things go wrong, work with outside vendors (Equipment/Internet/Copier/Cable/Phone/software) or plan IT initiatives that move your company to the cloud for applications, or Office 365 for your Mail and Microsoft Teams, and SharePoint when the time is right.
So, you’ve decided that it is time to change your IT Support provider. Just as crucial is the need for the transition to be seamless as to not interrupt your business operations and income. Your current IT Support provider holds a lot of very important information, such as your admin passwords, all the locations of your vital data, and awareness of all of the little quirks in the various programs you use on a daily basis that keeps your operation running. The provider is expected to be concerned about remaining safe and secure when handing off such information.
Fortunately, we understand that moving to a new IT provider can be a little scary. DCG’s Baseline Audit is designed to first: secure your network firewalls, servers, mail, provider and other online accounts, and second: document each mission critical server and process running on your network. There are a few factors that allow us to quickly and easily become acclimated to your situation, the first being that despite the occasional exception, most of what makes a company run (from a technology standpoint) is fairly universal and can be adapted to almost any business in any industry with the right knowledge.
Most important is our experience in small business IT support; we have provided complete support and administration for hundreds of companies in nearly every industry imaginable in the Los Angeles area and can comfortably say that no specific setup is new to us. No matter what your practices are, we have either done it, done something very similar or know of a more efficient way to do it. Whether you have a well-documented list of all your IPs, devices and usernames, or have absolutely nothing to give us, we have the necessary skills to make the transition speedy, smooth and safe.
